KELLY RODRIGUEZ
Fort Worth,TX
Summary
Dedicated Patient Care Coordinator successful at care determinations, interdisciplinary coordination and team leadership. Strategic planner and analytical problem solver 3 years in the healthcare environments. Excellent knowledge of care options, financial impacts and insurance.
Overview
12
12
years of professional experience
Work History
Patient Service Representative
Envision Imaging
Fort Worth, TX
12.2021 - 05.2022
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Used eRis to schedule appointments.
- Balanced deposits and credit card payments each day.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Compiled and reviewed medical charts.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
Front Desk Receptionist/Disability Support Worker
MHMR of Tarrant County
Fort Worth, TX
12.2019 - Current
- Supervises Co workers with Disabilities.
- Greet Every patient coming into the building and by screening them, collecting patient information. For Example ID, SSN, and Proof of insurance.
- Scheduling appointments both English and Spanish.
- Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
- Inputted all gathered information and researched data on applicants into computer system using MyAvatar.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Organized paperwork such as charts and reports for office and patient needs. Created over 200 Folders for the Doctors with Patient information to use during the appointment.
- Handled All Spanish Appointments for the Doctors
- Educated patients/Clients on eligibility Services by offering insightful information.
- Handle all incoming Mail and Receives Inventory for office supplies.
Dog Bather/Supervisor
A Animal Clinic
Fort Worth, TX
01.2019 - 11.2019
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Spoke to customers regarding lodging, grooming, daycare services and pricing.
- Removed undercoat buildup and conducted de-shedding on double-coated animals.
- Worked 10 to 13-hour shifts with oversight of 80 animals in kennels or holding pens.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created efficient work schedules for each team member to maintain deadlines and fully staff shifts.
- Processed new patients and updated client records with key information using VETport.
Team Member
Jamba Juice
Fort Worth, TX
05.2018 - 08.2018
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Resolved issues quickly to maintain productivity goals.
- Learned all required tasks quickly to maximize performance.
- Customer Service
- Greeted incoming guests
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Cooked batches of food according to standard recipes.
Food Service Worker
La Class
Fort Worth, TX
02.2014 - 05.2018
- Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients.
- Unloaded delivery trucks, verified contents against invoice and properly stored food items.
- Assisted in menu preparation, making suggestions and researching recipes compatible with existing menu items.
- Motivated staff to perform at peak efficiency and quality.
- Worked flexible hours; night, weekend, and holiday shifts.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained high customer satisfaction levels by preparing orders accurately.
- Learned other teammates' work tasks to train as backup.
Patient Care Coordinator
Envision Imaging
Fort Worth, TX
06.2022 - Current
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Handled inbound customer chat conversations from various websites.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Completed data entry tasks with accuracy and efficiency.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Verified client information by analyzing existing evidence on file.
Education
High School Diploma -
North Crowley High School
Fort Worth, TX05.2018
Skills
- Effective communication skills
- Filing and data archiving
- 40 WPM typing speed
- Computer skills
- Supervision
- Customer/Client relations
- Patient Relations
- Scheduling
- Managing Patient Records
- Maintains confidentiality
- Bilingual
- Customer Service
- Registration and Scheduling
- Patient Care
- Insurance Verification
Languages
Spanish
Full Professional
Timeline
Patient Care Coordinator
Envision Imaging
06.2022 - Current
Patient Service Representative
Envision Imaging
12.2021 - 05.2022
Front Desk Receptionist/Disability Support Worker
MHMR of Tarrant County
12.2019 - Current
Dog Bather/Supervisor
A Animal Clinic
01.2019 - 11.2019
Team Member
Jamba Juice
05.2018 - 08.2018
Food Service Worker
La Class
02.2014 - 05.2018
High School Diploma -
North Crowley High School