Kieona Galloway
Arlington,VA
Summary
Enthusiastic individual with 7 years of experience overseeing sales and brand building business activities. Adept with file handling and document management, inventory allocation, and staff training. Strong history of devising precise and targeted business operations plans, driving change and reviewing performance. Highly dependable, ethical and reliable leader. Works effectively with cross-functional teams to ensure operational and service excellence.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Vhc Health
01.2024 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Schedule in office appointments and procedures
- Greet all patients on front end going and coming
- Answer phone calls
- Respond to patient messages by phone/Epic
- Review work ques and Epic chats
- Maintain organization at front desk
- Correspond with physicians and clinical staff to ensure proper scheduling
- Rearrange office schedule as needed
- Direct incoming faxes to appropriate destination
- Manage front end supplies
- Coordinate with management about ensuring positive patient experience
- Check patients in/out
Patient Access Associate
INOVA Health Systems
07.2022 - Current
- Welcome patients and visitors to the office in a manner that is helpful and friendly, determine purpose of visit and direct appropriately.
- Perform day to day administrative functions and general office duties including but not limited to Word Processing, copays, filing, scanning, faxing, data entry, insurance verification, and answering phones.
- Schedule or reschedule appointments in person and on the phone.
- Check in/out all patients, update their charts with information as necessary.
- Monitor doctors template adjust as needed to fit his/her schedule.
- Determine the urgency of reports, if they need to be signed.
- Uploading patient related imaging into our system for review.
- Manage office supplies and inventory.
Unemployment Insurance Examiner/Claims Adjudicator
Accenture/State of Maryland DLLR
01.2021 - 06.2022
- Company Overview: Highly agile environment
- Manage Unemployment queue via Zendesk incoming calls.
- Documented all communication with applicants and inputted information into system using Service Now/Beacon Software.
- Liaise between claimants and state unemployment agencies and also analyze and respond to unemployment-related documents within predetermined time limits.
- Analyze individual case information by reviewing data accesses through PC, from document images, to determine weekly benefit amounts for each claimant and fraud cases.
- Investigate and resolve state agency concerns with supervisor, other departments and/or State Relationship Managers in timely manner.
- Make determinations on eligibility issues and complete written decisions to parties of interest following policy, legal precedents and state and federal law.
- Review reports on unemployment insurance activity; identify and correct errors, conduct follow-up with appropriate parties as necessary.
- Keep up to date on continuously changing guidelines for unemployment insurance at federal and state level.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Highly agile environment
Store Manager of Operations
CosmoProf
01.2017 - 03.2020
- Increased sales by 43% with special displays and promotions.
- Oversaw inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Maintained million dollar store each fiscal year.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Approved regular payroll submissions for employees.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Education
High School Diploma -
Washington Lee High School
Arlington, VA06.2008
Skills
- Effective communication skills
- Appointment Scheduling
- Documentation and control
- Proficiency in Microsoft Windows Application
- Team building
- Clerical Support
- Analytical and Critical Thinking
- Planning and Coordination
- Data Entry
- Administrative
- Policy and procedure modification
- Hiring
- Customer service
- HIPAA compliance
- Insurance verification
Timeline
Patient Service Representative
Vhc Health
01.2024 - Current
Patient Access Associate
INOVA Health Systems
07.2022 - Current
Unemployment Insurance Examiner/Claims Adjudicator
Accenture/State of Maryland DLLR
01.2021 - 06.2022
Store Manager of Operations
CosmoProf
01.2017 - 03.2020
High School Diploma -
Washington Lee High School