Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Angelie Alcin

Boynton Beach,FL

Summary

Motivated professional with background supporting patient medical needs by verifying insurance, scheduling appointments, and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software. Compassionate Patient Service Representative known for high productivity and efficient task completion. Skilled in patient scheduling, record keeping, and front desk management. Excels in communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare team efficiency.

Overview

3
3
years of professional experience

Work History

Patient Service Representative

Rayus Radiology
Palm Beach Gardens, FL
05.2024 - Current
  • Greeted patients upon arrival and directed them to the appropriate area.
  • Answered incoming calls in a professional manner.
  • Ensured all necessary paperwork was completed prior to patient visits.
  • Ensured that all necessary documentation is completed prior to discharge of patient.
  • Scanned documents into electronic health record system as needed.
  • Maintained a clean and organized reception area.
  • Provided customer service by answering patient questions and addressing concerns.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Scheduled patient appointments and procedures.
  • Scheduled patient appointments over phone and in person, maximizing productivity.
  • Greeted patients as they would walk into the facility.

Customer Service Cashier

RaceTrac
West Palm Beach, FL
11.2023 - 02.2024
  • I would take the customer's payment.
  • I would be in the kitchen making orders.
  • I would count my drawer at the end of my shift.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Greeted customers and provided friendly customer service.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.

Call Center Representative

Walker property services
Palm Beach Gardens , FL
09.2023 - 11.2023
  • Analyzed data from calls to identify customer feedback trends.
  • Monitored call queues to prioritize incoming calls by urgency.
  • Utilized knowledge base to respond to customer inquiries efficiently.
  • Maintained professionalism during phone and email interactions with customers.
  • Provided assistance on product inquiries, billing questions, and service issues.
  • Guided customers in navigating company website for information or purchases.
  • Conducted follow-up calls to ensure resolution of customer inquiries.
  • Delivered knowledgeable service while answering incoming calls from customers.

Customer Service Representative

Walmart
Boynton Beach, FL
12.2021 - 08.2023
  • Resolved customer inquiries via phone, email, and chat with professionalism and expertise.
  • Maintained composure during stressful situations, effectively diffusing tension.
  • Promoted high customer satisfaction through knowledgeable and friendly service.
  • Addressed challenging customer interactions while upholding a professional demeanor.

Education

High School Diploma -

South Tech Academy
6161 W Woolbright Rd, Boynton Beach, FL 33437
05-2022

Skills

  • Electronic health records management
  • Insurance verification and billing
  • Appointment scheduling and check-in
  • Document scanning and processing
  • Customer service excellence
  • Time management strategies
  • Effective communication skills
  • Patient greeting and engagement
  • Phone etiquette and professionalism
  • Payment collection processes
  • Patient follow-up and support

Languages

English
Professional
Creole
Limited

Timeline

Patient Service Representative

Rayus Radiology
05.2024 - Current

Customer Service Cashier

RaceTrac
11.2023 - 02.2024

Call Center Representative

Walker property services
09.2023 - 11.2023

Customer Service Representative

Walmart
12.2021 - 08.2023

High School Diploma -

South Tech Academy

Similar Profiles

CREATE PROFILE