Andrea Martinez
Sun Valley,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
Renown Regional Medical Center
Reno, NV
04.2019 - Current
- Explained various admission forms and policies, acquiring signatures for consent.
- Collected co-pays and other payments from patients at time of service.
- Scanned documents into electronic medical records system.
- Applied HIPAA privacy and security regulations while handling patient information.
- Answered phones promptly in a professional manner.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
Server
Ijji Sushi
Sparks, NV
08.2022 - 03.2024
- Delivered food orders promptly and courteously.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Explained menu items, describing ingredients and cooking methods upon request.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Operated POS terminals to input orders, split bills and calculate totals.
- Prepared drinks according to standard recipes.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Reservations Agent
Atlantis Casino
Reno, NV
05.2016 - 04.2019
- At this company we experience a high volume of call throughout the day and I assist the callers in setting up a reservation with or without special offers, reserve tickets for concerts, dining events, slot tournaments or other special events for those who are members of the casino’s gambling rewards program.
- Provided accurate information regarding hotel facilities, services, and rates.
- Cross-sold other hotel services such as restaurant reservations or spa treatments.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Coordinated with front desk staff to maintain maximum occupancy.
- Answered incoming calls from potential customers in a timely manner.
- Maintained updated knowledge of all hotels' room types, availability, packages, promotions, special events.
Teacher Aide 1
Washoe Country School District
Sparks, NV
09.2017 - 06.2018
- I assisted a classroom teacher in school related activities like preparing or collecting materials and maintain the area clean and organized
- I set up classroom bulletin boards and also assisted in maintain the students focused when they were misbehaving, and the teacher was unavailable to handle the situation.
- Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
- Supervised students throughout day, both in classroom and outside during breaks.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
Education
High school diploma -
Spanish Springs High School
06.2014
Skills
- Can speak, read and write in Spanish fluently
- Customer service skills
- Effective time management
- Can work independently and as team
- Interpersonal skills
- Conflict resolution
References
Available upon request.
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Server
Ijji Sushi
08.2022 - 03.2024
Patient Access Representative
Renown Regional Medical Center
04.2019 - Current
Teacher Aide 1
Washoe Country School District
09.2017 - 06.2018
Reservations Agent
Atlantis Casino
05.2016 - 04.2019
High school diploma -
Spanish Springs High School