Yasidy Salinas
Midland,TX
Summary
To work for a successful bank , take on a new exciting challenge, by doing more for members focusing on their financial wellness, security, options and peace of mind. To develop as a professional, interact and identify well with others, seek and achieve the upmost level of customer service and team efficiency, while maintaining Vision & Values at heart.
Overview
14
14
years of professional experience
Work History
Patient access registration specialist
Midland Memorial Hospital
05.2022 - 12.2022
- Handled patient registration and managed related documentation.
- Interviewed patients, preparing standard registration forms, and performing other admission or transfer related tasks.
- Oversaw prior authorization procedures.
- Demonstrated expertise in insurance policies.
- Utilized Google Apps, Mac OS X, and CRM applications effectively.
- Comprehended industry-specific policies, including HIPAA regulations for healthcare.
Fraud & Claims Ops Specialist II
Wells Fargo Bank Call center
01.2019 - 04.2020
- Gained skills for Debit card fraud/non fraud claims processing
- ACH 2.0 claims trained
- Owning the conversations with the customers and taking initiative.
- Staying updated on all policy and procedural changes by reviewing information articles
- Gained more risk evaluation skills and probing questions skills to pay or deny claims properly in a dynamic and complex environment.
Lead Teller
Wells Fargo Bank Branch
08.2015 - 01.2019
- Gained great Cash handling skills
- Risk evaluation decisions
- Great problem-solving skills
- I held responsibilities such as balancing the cash vault processing post verify bags, handling Cash shipment, ordering cash, processing exceptions, carefully reviewing and giving approvals risk transactions.
- Being in charge and coaching the tellers as well. I always Lead by example and provide exceptional customer service
Retention Specialist
AT&T Corporate Call center
06.2014 - 05.2015
- Gained excellent techniques to keep customers happy with the company, show empathy, ability to solve problems, typing, ability to handle rejection, and ability to meet retention goals.
Cashier
The wash tub
01.2012 - 06.2014
- Always met my quotas to sell every day.
- Working at The Wash Tub helped me increase my sales techniques and communication skills.
Cashier
Carl’s Jr.
10.2008 - 12.2011
- Acquired stress control skills as well as tolerance and patience by working 40 hours per week
- I gave exceptional customer service with a great positive attitude.
Education
High School Diploma -
Karen Wagner High School
Skills
- I speak both English and Spanish fluently
- I have Great communication skills I also have great customer service I am very pleasant
- I go out of my way to try and find a way to help my customer’s succeed
- I get along with everyone (customers, coworkers and managers)
- Punctuality is key for me
- I am very determined to accomplish all my daily tasks and to grow and succeed in life I am self-motivated and goal oriented
- Ability to navigate multiple computer screens while working on the phone
- Exceptional attention to detail and organizational abilities
Languages
Spanish
Professional Working
Timeline
Patient access registration specialist
Midland Memorial Hospital
05.2022 - 12.2022
Fraud & Claims Ops Specialist II
Wells Fargo Bank Call center
01.2019 - 04.2020
Lead Teller
Wells Fargo Bank Branch
08.2015 - 01.2019
Retention Specialist
AT&T Corporate Call center
06.2014 - 05.2015
Cashier
The wash tub
01.2012 - 06.2014
Cashier
Carl’s Jr.
10.2008 - 12.2011
High School Diploma -
Karen Wagner High School