Samuel Cifuentes
Stevensville
Summary
Seasoned Technical Support with 2.5 years of experience providing top-notch customer service in difficult, complex settings.
Patient Access Representative at Central Scheduling. Scheduling radiology appointments such as; X-Ray, Ultrasound, MRI & CT scans. Offering the best possible service consistently to the best of my abilities for each patient, maintaining their privacy confidential.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
Corewell Health
07.2021 - Current
- Able to communicate with patients directly and schedule their labs & radiology appointments.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Customer Service Representative/Technician Apprentice
M.T.H Electric Trains
04.2019 - 03.2021
- Managed inbound and outbound calls to respond to inquiries and resolve concerns. Analyzed electrical issues involving circuit boards. Discovered problems of all kinds, and reporting back to our product support manager for a solution. Correcting manufacturer defects such as; poor solder joints, bad wiring, & mechanical issues due to defective parts. Helped with research & development for unreleased products. Handled important tasks that included: Invoicing, part & warranty repair shipments (Ground & Freight).
Education
High School Diploma -
Lakeshore High School
Stevensville, MISkills
- Above average computer skills Able to type 60 words per minute
- Speak both English, and Spanish
- Fluently
- Very Good organizing skills
- Fast Learner Communication/social skills
- Adaptive to regularly change
- initiative, charisma, compassion, patience & integrity
Timeline
Patient Access Representative
Corewell Health
07.2021 - Current
Customer Service Representative/Technician Apprentice
M.T.H Electric Trains
04.2019 - 03.2021
High School Diploma -
Lakeshore High School
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