ERIAH SCHRAM
Vancouver
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
6
6
years of professional experience
Work History
Referral Specialist
The Vancouver Clinic
Vancouver
03.2024 - Current
- Completed referrals and tasks through the work queue list and in-basket using EPIC
- Handled outgoing/ongoing calls in a timely manner
- Collaborated with team members to ensure the accuracy of referral data entered into the system.
- Worked closely with financial counselors to guide patients on financial obligations and decision-making.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Scheduled/rescheduled appointments per clinician or patient’s request.
Patient Service Representative
The Vancouver Clinic
Vancouver
07.2023 - 03.2024
- Greeted patients upon arrival and directed them to the appropriate area after checking them in
- Verified patient’s information for accuracy and confirm that their registration was all up to date
- Scheduled/rescheduled patient appointments in a timely manner
- Verified patient’s insurance to make sure they were still active and contracted with us
- Obtained necessary signatures for privacy laws and consent for treatment.
- Maintained a clean and organized reception area.
Leasing Consultant
NALS Apartment Homes
Camas
10.2021 - 07.2023
- Assisted prospective residents with leasing inquiries and property tours.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Conducted background checks on applicants.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Collaborated with maintenance staff to resolve resident service requests efficiently.
- Assisted with resident questions, concerns, complaints and resident events.
- Contacted and followed up with tenants on renewal notices.
Teller
Banner Bank
Vancouver
01.2020 - 10.2021
- Responded to client inquiries regarding account balances, transaction history, and service charges.
- Processed client transactions promptly, minimizing wait times.
- Recognized client's financial needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
Education
High School Diploma -
Fort Vancouver High School
Vancouver, WASkills
- Customer service
- Phone and email etiquette
- Problem solving
- Organized
- Adaptability
- Patient scheduling
- Attention to detail
- Cash handling
Timeline
Referral Specialist
The Vancouver Clinic
03.2024 - Current
Patient Service Representative
The Vancouver Clinic
07.2023 - 03.2024
Leasing Consultant
NALS Apartment Homes
10.2021 - 07.2023
Teller
Banner Bank
01.2020 - 10.2021
High School Diploma -
Fort Vancouver High School