Crystina Geiswite
Vancouver,USA
Summary
Resourceful, flexible customer service/labor professional with 15 successful years of experience in demanding work environments requiring high levels of precision. Adaptive, transition easily between small and large tasks, working individually or in a team. Personable individual who enjoys working with patients and colleagues.
Overview
9
9
years of professional experience
Work History
Referral Specialist
Vancouver Clinic
07.2025 - Current
- Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
- Coordinated patient referrals to ensure timely access to specialist services.
- Maintained and updated referral tracking systems for enhanced accuracy and efficiency.
- Scheduled appointments with specialists on behalf of patients.
- Analyzed referral patterns to identify opportunities for process improvement and optimization.
PSS
Banner Physical Therapy
05.2022 - 11.2024
- Greet and check in patients.
- Gather insurance verifications prior to patients appointments.
- Obtain prior authorization. Calling on referrals to get patients in at a time manner.
- Pull reports for visits and make sure all the numbers balanced daily.
Patient Service Representative
Wake Radiology
11.2019 - 07.2020
- Provide front desk coverage to greet/schedule patients and answer multi-line telephone in busy Radiology facility.
- Welcoming patients, assisting them with paperwork, and answering questions about insurance, appointments and medical services.
- Scan, register patient medical records into EMR using RIS.
- Verify insurance eligibility for patients.
- Provide high level of customer service to all visitors, patients and staff.
- Providing information regarding patient accounts to authorized callers while complying with HIPPA guidelines and regulations.
Medical Call Center Representative
OrthoArizona
07.2019 - 09.2019
- Made an impression on patients as I was the first initial contact for some of them as well as the final contact before their appt.
- Assisted patients with setting up appts with the right doctor for their needs and their schedule.
- Verified that we were in network with their insurance and ran their eligibility.
- Made them feel that they made the right choice by trusting us with their care.
Medical Receptionist
Orthopedic Associates of Lake County
07.2016 - 06.2019
- Greeting patients, answering telephones, scheduling appointments, responding to and sending faxes, completing disability paperwork, and gathering information from patients upon patients' arrival.
- Collecting co-pays and making sure all deposits balance.
- Transferring calls to the appropriate person/department or taking messages as required, and serving as the first point- of-contact by providing direct customer service to all visitors.
Education
Certificate - Dental Assisting
Arizona College
Mesa, AZ01.2015
Certificate - EKG Tech
Central Carolina Community College
Sanford, NC01.2013
High school diploma or GED -
Geneva High School
Geneva, OH06-2009
Skills
- Strong work ethic
- Time management
- Insurance Verification
- Medical office experience
- Excellent customer service
- Medical Scheduling
- Customer service
- Medical Receptionist
- Microsoft Excel
- EPIC
- Referral Specialist
- Prior authorization
- Referral management
- English
- Microsoft Office
- Insurance verification
- Medical receptionist
- Attention to detail
- HIPAA
- Medical terminology
- Organizational skills
- Medical records
- EMR systems
- Benefits administration
- Microsoft Outlook
- Front desk
- Communication skills
- Patient-focused care
- Microsoft Word
- Medical Records
Timeline
Referral Specialist
Vancouver Clinic
07.2025 - Current
PSS
Banner Physical Therapy
05.2022 - 11.2024
Patient Service Representative
Wake Radiology
11.2019 - 07.2020
Medical Call Center Representative
OrthoArizona
07.2019 - 09.2019
Medical Receptionist
Orthopedic Associates of Lake County
07.2016 - 06.2019
Certificate - Dental Assisting
Arizona College
Certificate - EKG Tech
Central Carolina Community College
High school diploma or GED -
Geneva High School