Eriana Valencia
San Diego,CA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Marketing Events Intern
Raising Cane's Restaurants
- Assisted in content development for events, drafting and distributing promotional materials.
- Supported events execution and venue set up and tear down.
- Increased brand awareness through the successful promotion of various marketing events.
- Developed strong working relationships with peers across departments leading to improved collaboration on joint projects.
Customer Service Cashier
Raising Cane's Restaurants
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Performed cash, card and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
High Potential Employee (HIPO)
Raising Cane's Restaurants
- Served as subject matter expert in answering questions from colleagues regarding benefits.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Certified Trainer
Raising Cane's Restaurants
05.2021 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
Education
Some College (No Degree) -
San Diego Miramar College
San Diego, CAHigh School Diploma -
Mira Mesa High School
06.2022
Skills
- * Guest Satisfaction
- * Social perceptiveness
- * Customer Complaint Resolution
- * responsible for delivering above average customer service
- * provides personal attention
- * proper food storage
Timeline
Certified Trainer
Raising Cane's Restaurants
05.2021 - Current
Marketing Events Intern
Raising Cane's Restaurants
Customer Service Cashier
Raising Cane's Restaurants
High Potential Employee (HIPO)
Raising Cane's Restaurants
Some College (No Degree) -
San Diego Miramar College
High School Diploma -
Mira Mesa High School
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