Erianna Henderson
St. Louis,MO
Summary
Confident and reliable individual offering excellent communication and leadership skills, and the crucial ability to operate in fast-paced team environments. Compassionate Childcare Lead Teacher with background in fostering nurturing environments for children. Demonstrated ability to design creative learning activities, manage classroom behavior, and establish parent partnerships. Noteworthy strengths include strong communication skills, adaptability to changing situations, and commitment towards child safety and development. Previous roles have seen improvements in child engagement levels and positive feedback from parents on the quality of care provided.
Overview
14
14
years of professional experience
Work History
Assistant Front Office Manager
Woodspring Suites
Saint Charles, MO
03.2023 - 06.2024
- Monitored reservations to track incoming parties and special events.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Resolved guest complaints efficiently and effectively while maintaining professionalism at all times.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Managed tasks and responsibilities for front office employees when the team was understaffed.
- Supervised front desk clerks and ensured they provided excellent customer service to guests.
- Transmitted and received messages using telephones or telephone switchboards.
Lead Infant Teacher
Early Explorers Academy
St. Louis, MO
01.2019 - 12.2022
- Encouraged children's curiosity and exploration through interactive learning activities.
- Introduced learning activities and imaginative play to teach children to explore.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Implemented strategies for managing challenging behaviors in order to maintain a safe learning environment for all students.
- Engaged in continuous professional development to stay current with early childhood education practices.
- Observed behavioral issues to alert parents or guardians.
- Communicated with parents regularly to maintain student progress, schedule meetings, and increase overall student happiness.
Student Nurse
Barnes Jewish Saint Peters Hospital
St. Louis, MO
01.2018 - 12.2019
- Meeting with patients, assessing their health, and providing emotional support to them and their families.
- Maintaining comprehensive patient records, including documenting interactions, treatments, medications, symptoms, and overall condition.
- Assisting with lab work and medical procedures, such as monitoring patients during sedation.
- Administering medications after determining their effects on the patient, but only with the approval of a clinical instructor.
- Performing a variety of tests, such as checking vitals and collecting samples for analysis.
- Responding to emergency medical situations.
Lead Infant/Toddler Teacher
KinderCare Learning Centers
Saint Charles, MO
01.2016 - 01.2018
- Create a safe environment: Ensure the safety of the children at all times.
- Develop programs and activities: Create age-appropriate programs and activities to support children's development.
- Supervise play: Supervise children as they play with age-appropriate toys.
- Provide care: Give bottles and solid foods as provided by parents, change diapers, and soothe infants by singing and cuddling.
- Maintain cleanliness: Keep play, sleep, and changing areas clean.
- Communicate: Use positive phrasing with children and communicate frequently throughout the day.
- Manage behavior: Reflect children's feelings, approach them to speak, and direct comments toward their behavior.
Front Desk Clerk
Holiday Inn Express and Suites
Chicago, IL
09.2014 - 05.2016
- Input and confirmed reservations for guests.
- Answered phones, responded to inquiries, and took messages.
- Inputted guest information into computer system accurately and securely.
- Deposited guest valuables in hotel safes or safe-deposit boxes.
- Monitored security cameras in lobby area as needed.
- Maintained cleanliness of lobby area at all times.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Managed cash drawer responsibly throughout shift.
Asst. General Manager
Ben & Jerry's Ice cream
St. Louis, MO
05.2010 - 04.2014
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Delegated work to staff, setting priorities and goals.
- Collaborated with management on developing strategic plans for achieving business goals.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Resolved conflicts between team members in an effective manner.
- Recruited and trained new employees to meet job requirements.
Education
Bachelor's - Criminal Justice
Strayer University
Washington, DC05.2025
Associate - Business Management
Lincoln College
Lincoln, IL12.2016
Skills
- Time management
- Customer service
- Team leadership
- Conflict resolution
- Behavior management
- Scheduling
- New hire training
- Documentation and reporting
- Critical thinking
- Group and individual instruction
- Feeding assistance
- Diaper changing
- Childcare expertise
- Social skills development
- Sensory stimulation
- Health and safety
Personal Information
Willing To Relocate: Anywhere
Timeline
Assistant Front Office Manager
Woodspring Suites
03.2023 - 06.2024
Lead Infant Teacher
Early Explorers Academy
01.2019 - 12.2022
Student Nurse
Barnes Jewish Saint Peters Hospital
01.2018 - 12.2019
Lead Infant/Toddler Teacher
KinderCare Learning Centers
01.2016 - 01.2018
Front Desk Clerk
Holiday Inn Express and Suites
09.2014 - 05.2016
Asst. General Manager
Ben & Jerry's Ice cream
05.2010 - 04.2014
Bachelor's - Criminal Justice
Strayer University
Associate - Business Management
Lincoln College
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