Kimberly Moyeda
San Diego,CA
Summary
Professional with keen focus on team collaboration and achieving results. Skilled in managing front office operations, enhancing guest satisfaction, and optimizing administrative processes. Strong communication and problem-solving abilities, adaptable to changing needs and reliable in all situations. Prepared to make significant impact by leveraging organizational skills and customer-centric approach.
Overview
14
14
years of professional experience
Work History
Assistant Front Office Manager
The Joint Chiropractic
Chula Vista, CA
01.2021 - Current
- Assisted in managing front office operations for a chiropractic care facility.
- Coordinated patient scheduling and appointment confirmations daily.
- Maintained accurate patient records using electronic health record systems.
- Collaborated with chiropractors to ensure smooth patient flow and service delivery.
- Assisted the Front Office Manager in developing, implementing and monitoring operational policies and procedures.
- Provided leadership by setting an example for other employees to follow.
Personal Care Aide
Private P/T
San Diego, CA
02.2013 - 03.2025
- Collaborated with my father to create individualized education plans for my brother.
- Attended parent meetings to discuss student performance updates.
- Provided physical assistance for my brother.
- Provided emotional support and comfort to my brother during times of distress, seizures or anxiety.
- Facilitated group activities that promoted language development, motor skills, problem solving, and socialization.
- Encouraged and explored activities to help my brother improve gross and fine motor skills.
- Developed deep understanding of autism spectrum disorders and other related disabilities.
Ticket Sales Representative
San Diego Symphony
San Diego, CA
10.2016 - 07.2020
- Assisted customers with ticket purchases, subscriptions, and event information.
- Generated weekly reports on ticket sales activity.
- Managed customer inquiries via phone and email to ensure satisfaction.
- Trained new staff on ticket sales procedures and customer service standards.
- Participated in team meetings to discuss sales strategies and operational improvements.
- Maintained accurate records of all transactions in the company database.
- Applied coupons, processed discounts and explained sales policies to customers.
Guest Service Representative
San Diego Chargers
San Diego, CA
07.2013 - 12.2016
- Provided exceptional customer service to guests during events and game days.
- Managed guest flow and ensured a positive experience at entry points.
- Assisted guests with inquiries regarding tickets and event information.
- Utilized communication systems to relay important information to staff.
- Trained new staff on service protocols and procedures.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Front Office Manager
Go Green Packaging Plus
San Diego, CA
09.2012 - 07.2014
- Managed front office operations and staff scheduling.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Analyzed daily reports such as the occupancy rate report, revenue report, prepared by subordinates.
- Oversaw inventory management for office supplies and equipment maintenance needs.
- Performed administrative tasks such as filing paperwork, preparing reports, or updating databases when needed.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
Production Technician
Graphics Unlimited
Sorrento Valley, CA
10.2011 - 03.2012
- Work included die cutting, hole-punching, and razor blade cutting.
- Operated printing machines to produce high-quality graphics and materials.
- Monitored inventory levels of supplies and materials for timely production runs.
- Troubleshoot machine malfunctions, ensuring minimal downtime during production cycles.
- Maintained a clean and safe work environment by adhering to all safety regulations.
- Reported and documented unsafe conditions and faulty equipment.
Education
High school diploma -
Montgomery High School
CA01.2009
High school diploma - undefined
Montgomery High School
CA01.2009
Skills
- Bilingual
- Customer service
- CPR & First Aid certified
- Conflict resolution
- Inventory management
- Accurate cash handling
- Stocking & Receiving
- Computer skills experience
- Able to work independently
- Detail-oriented
- Customer relationship management
- Front desk operations
- Staff training and development
- Outstanding telephone skills
- Team leadership
- Operational policies
- Sales reporting
- Communication skills
- Employee management
- Complaint handling
- Sales support
Timeline
Assistant Front Office Manager
The Joint Chiropractic
01.2021 - Current
Ticket Sales Representative
San Diego Symphony
10.2016 - 07.2020
Guest Service Representative
San Diego Chargers
07.2013 - 12.2016
Personal Care Aide
Private P/T
02.2013 - 03.2025
Front Office Manager
Go Green Packaging Plus
09.2012 - 07.2014
Production Technician
Graphics Unlimited
10.2011 - 03.2012
High school diploma - undefined
Montgomery High School
High school diploma -
Montgomery High School