Eric Abalon
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
17
17
years of professional experience
Work History
Car Support Agent
Sixt Rent A Car
11.2023 - Current
- Enhanced customer satisfaction by effectively addressing and resolving support issues.
- Collaborated with cross-functional teams to identify and resolve complex customer problems.
- Developed comprehensive knowledge of products and services to provide accurate solutions.
- Damage detection.
- Provided excellent customer service, resulting in high levels of customer loyalty and retention.
Supervisor
Paradies Lagardere
03.2018 - 03.2020
- Monitored workflow to improve employee time management, increase productivity, and ensuring smooth daily operation.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Mentored newly hired employees.
- Educated staff on organizational mission and goals to help employees achieve success.
- Placing orders to replenish inventory.
- Check and balance daily cash sales and deposits.
- Month-end inventory.
- Maintained compliance with company policies, objectives, and communication goals.
Supervisor
Boudin Bakeries
05.2007 - 02.2018
Manager
Burger King
10.2007 - 03.2013
Education
Associate of Science - Customs Administration
Philippine Maritime Institute
Manila, PhilippinesAssociate of Science - Small Business Management
Diablo Valley College
Pleasant Hill, CA01.2025
GED -
Martinez Adult Education
Martinez, CA09.2021
Skills
- Data Collection
- Complaint Handling
- Customer Relationship Management
- Training and coaching
- Activity Planning
- Quality Control
- Direct Sales
- De-Escalation Techniques
- Brand representation
Timeline
Car Support Agent
Sixt Rent A Car
11.2023 - Current
Supervisor
Paradies Lagardere
03.2018 - 03.2020
Manager
Burger King
10.2007 - 03.2013
Supervisor
Boudin Bakeries
05.2007 - 02.2018
Associate of Science - Customs Administration
Philippine Maritime Institute
Associate of Science - Small Business Management
Diablo Valley College
GED -
Martinez Adult Education
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