Eric Abbeyquaye
Cleveland,OH
Summary
- Ambitious Executive successful at setting policies, improving performance and updating processes. Looking to apply knowledge and expertise to contribute to business sustainability and growth. Pursuing challenging new position at a growing organization.
- High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Store Manager
STARBUCKS COFFEE COMPANY
04.2023 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly. From 101% turnover to 62% in 5 months.
Executive Team Leader
Target
08.2022 - 04.2023
- Coached employees to help each reach true potential and expand skill sets.
- Established and modeled positive service attitude to meet company's expected guidelines.
- Recruited individuals with talent, drive and experience, successfully adding unique dimensions to organization.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Anticipated and tracked operational and tactical risks to provide strategic solutions.
Coach
Walmart
10.2020 - 08.2022
- Upheld open door policy to help employees feel comfortable voicing concerns.
- Established and modeled positive service attitude to meet company's expected guidelines.
- Promoted professional and personal development of individual team members by administering performance evaluations.
- Implemented new leadership tactics to help transform business structure.
- Implemented robust policies and organizational structures to underpin successful expansion and drive continuous growth.
Manager(Mate)
Trader Joe’s
08.2012 - 10.2020
- Recruited individuals with talent, drive and experience, successfully adding unique dimensions to organization.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Established contact with new markets by traveling to conventions and setting up meetings.
- Drove business development by pursuing partnerships, funding and revenue streams.
District Training Store Manager
CVS Pharmacy
01.1999 - 08.2012
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Promoted from Store Manager to District Training Store Manager based on exceptional leadership skills and proven results in driving store success.
Education
Bachelor of Arts - Business Administration And Management
Herbert H. Lehman College
The Bronx, NY06.2000
Skills
- Strong Communication and Interpersonal Skills
- Ability to Lift 40 pounds
- Product Demonstrations
- Building Customer Relationships and Loyalty
- Excellent Written and Verbal Communication
- Flexible Hours
- Engaging with Diverse Customers
- Inventory Management
- Exceeding Customer Expectations
- Recruiting and Hiring
Certification
- Certified Ethical Hacker (CEH), Simplilearn march 2020
- IT securit: Defense against the digital dark arts. Google march 2020
Timeline
Store Manager
STARBUCKS COFFEE COMPANY
04.2023 - Current
Executive Team Leader
Target
08.2022 - 04.2023
Coach
Walmart
10.2020 - 08.2022
Manager(Mate)
Trader Joe’s
08.2012 - 10.2020
District Training Store Manager
CVS Pharmacy
01.1999 - 08.2012
Bachelor of Arts - Business Administration And Management
Herbert H. Lehman College
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