Eric Akosah-Yiadom
Woodbridge,USA
Summary
Dynamic professional with a proven track record at GardaWorld Security & Fannie Mae, enhancing operational efficiency and elevating customer service standards. Expert in concierge software and exceptional communication, I have successfully coordinated high-profile corporate events and fortified client relationships, significantly contributing to business growth. Skilled in team collaboration and conflict resolution, I excel in fast-paced environments, consistently delivering excellence.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Special Concierge
GardaWorld Security // Fannie Mae
Reston, VA
08.2021 - Current
- Working directly with the Security, Badge Services, and Parking Teams to ensure the smoothness of operations based on day-to-day activities.
- Included in my role is also helping to coordinate meetings of high executives and other important personnel.
- Coordinated major corporate events and managed day-to-day visits of executives.
Security
Allied Universal Security Services
Lorton, VA
06.2020 - Current
- Monitors security cameras and fire, building and alarm systems
- Follows established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations
- Checks footage and live feeds from surveillance cameras for trespassers and criminal activity
- Documents all security-related situations and submits in-depth reports to superiors
- Patrols and secures industrial and commercial premises to prevent intrusion
- Identifies problems quickly and provides precise and clear information while working under minimum supervision
- Immediately reports safety hazards for remediation response
- Secured personnel and premises by inspecting buildings and patrolling property
Location Manager
Avis Budget Group
VA
11.2018 - 05.2021
- Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives
- Collaborated with to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Assigned tasks to associates to fit skill levels and maximize team performance
- Greeted and encouraged feedback from customers to implement in-store operational changes
Business Development Manager
TXTAFRICA GROUP
ACCRA
06.2013 - 09.2018
- Facilitated and managed business development plan based on market and industry research
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit
- Recommended product changes to enhance customer interest and maximize sales
- Conferred with advertising managers to develop and implement marketing plans
- Contacted potential customers via telephone and email
- Elevated client retention rate through exemplary and consistent service
- Attended conferences and trade association meetings to represent company and promote products
- Established new customer accounts using negotiation and sales closing abilities
Personal Banker
Bank Of America
VA
08.2001 - 10.2012
- Duties included setting up both individual and commercial accounts, apply for loans and make sound financial decisions
- Promoted diverse array of financial products by continuously acquiring new industry knowledge
- Maximized branch revenue by optimizing daily operations
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty
- Expanded client base through consistent product promotion and sales strategy
- Described promotional and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services
Education
GED - ADVANCED LEVEL IN ECONOMICS,BUSINESS,RELIGIOUS STUDIES AND COMMERCE
TECHNOLY SECONDARY SCHOOL
KUMASI, GHANA06.2003
High School Diploma - General Arts Studies,Ordinary Level
ACHIMOTA SCHOOL
ACCRA, GHANA06.2001
Some College (No Degree) - Business Administration
Northern Virginia Community College
Woodbridge, VACertificate - Business Analysis And Process Management
Coursera
OnlineCertificate - Successful Negotiation:Essential Strategies Skills
Coursera
OnlineCertificate - Psychology
Yale (Coursera)Online
OnlineCertificate Course - Contract Law
Edx Online
OnlineSkills
- Special Concierge
- Reliable punctuality
- Community relations
- Efficient resourcefulness
- Outstanding customer service
- Team collaboration
- Strong interpersonal skills
- Concierge software proficiency
- Strong work ethic
- Exceptional communication
- Quality assurance
- Detail-oriented approach
- Interpersonal communications
- Guest reservation management
- Vendor interaction
- Front desk support
- Reservation coordination
- Office streamlining
- Guest relations
- Telephone etiquette
- Local attractions knowledge
- VIP services
- Personal information protection
- Customer service
- Verbal and written communication
- Conflict resolution expertise
- Team player mentality
- Highly adaptable
- Relationship building
- Service orientation
References
- Sowah Odoi-Atsem, Lennar Homes, Green Construction, (443) 857-2563, (571) 126-87826
- Edwin Lamptey, National Science Foundation, (540) 288-6401
- Ever Avila, Inova Health Systems Lorton HealthPlex Facility, (571) 839-8695
Affiliations
- Exceptional Customer Service Award resulting in GardaWorld securing an additional Contract with Fannie Mae thereby.
- Being offered a position at the Fannie Mae Washington DC office
Accomplishments
- Customer Service Award Recognition Document
Certification
- Cousera Online Project Certificate In Business Analysis and Process Managemenent
- Successful Negotiation: Essential Strategies and Skill (Coursera Online)
- Introduction to Psychology Certificate (Coursera Online)
Timeline
Special Concierge
GardaWorld Security // Fannie Mae
08.2021 - Current
Security
Allied Universal Security Services
06.2020 - Current
Location Manager
Avis Budget Group
11.2018 - 05.2021
Business Development Manager
TXTAFRICA GROUP
06.2013 - 09.2018
Personal Banker
Bank Of America
08.2001 - 10.2012
GED - ADVANCED LEVEL IN ECONOMICS,BUSINESS,RELIGIOUS STUDIES AND COMMERCE
TECHNOLY SECONDARY SCHOOL
High School Diploma - General Arts Studies,Ordinary Level
ACHIMOTA SCHOOL
Some College (No Degree) - Business Administration
Northern Virginia Community College
Certificate - Business Analysis And Process Management
Coursera
Certificate - Successful Negotiation:Essential Strategies Skills
Coursera
Certificate - Psychology
Yale (Coursera)Online
Certificate Course - Contract Law
Edx Online
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