Megan E. Galvan
Grand Island,NE
Summary
Application for employment Intelligent hospitality industry professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings. Looking to help top-level hotel reach even further success through Concierge position.
Overview
10
10
years of professional experience
Work History
Resort Concierge
Disney’s Pop century Resort
Lake Buena Vista, FL
05.2022 - Current
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Arranged for transportation to and from airport, train station and events for visitors.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
Cashier & Smoothie maker, Assistant Manager
Juice Stop GI
Grand Island, NE
05.2019 - 05.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Prepared and served juices and blended drinks.
Cashier/Apparel Clerk
Shop-ko Store
Grand Island, NE
08.2018 - 03.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
Retail Clerk/Cleaning
Bella Figura Salon/Bella Design Boutique, Island
, NE
01.2015 - 12.2020
- Clean salon & boutique twice per month
- Sweeping, mopping, dusting, windows/mirrors, countertops, furniture, bathroom
- Works as part-time store clerk as well helping customers and checking them out
Education
No Degree - Hospitality Administration And Management
Grand Canyon University
Phoenix, AZ01.2025
Hospitality Administration And Management
Central Community College
05.
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Grand Island Northwest High School
2020
Skills
- Time Management
- Customer Transactions
- Cooperative Attitude
- Customer Assistance
- Energetic and Outgoing
- Customer Relations
- Travel Arrangement Coordination
- Concierge Assistance
- Problem Anticipation and Resolution
- Critical Thinking
- Event and Party Planning
- Special Events Tickets
Timeline
Resort Concierge
Disney’s Pop century Resort
05.2022 - Current
Cashier & Smoothie maker, Assistant Manager
Juice Stop GI
05.2019 - 05.2022
Cashier/Apparel Clerk
Shop-ko Store
08.2018 - 03.2019
Retail Clerk/Cleaning
Bella Figura Salon/Bella Design Boutique, Island
01.2015 - 12.2020
No Degree - Hospitality Administration And Management
Grand Canyon University
Hospitality Administration And Management
Central Community College
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Grand Island Northwest High School
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