Danielle Speers
Humble,TX
Summary
Hardworking employee enthusiastic about learning the field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities.
Overview
3
3
years of professional experience
Work History
Resort Concierge
Walt Disney World
Orlando, FL
11.2021 - 01.2022
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked flexible hours; night, weekend, and holiday shifts.
- Carried out day-day-day duties accurately and efficiently.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
Sales Representative
Sun Coast Resources
Houston, TX
08.2019 - 11.2021
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Documented customer interactions using SalesForce to capture data in processing system.
Certified Nursing Assistant
Focused Care At Humble
Humble, TX
01.2019 - 08.2019
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Quick Service Food Server
Walt Disney World Resort
Orlando, FL
01.2019 - 03.2019
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Reduced customer wait times by quickly operating customer window and sales register.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Education
Bachelor of Science - Nursing
Texas Woman's University
Houston, TX12.2023
Skills
- Dependable and Cooperative
- Collaboration and Teamwork
- Multitasking and Organization
- Documentation and Recordkeeping
- Time Management and Prioritization
- Critical Thinking
- Verbal and Written Communication
- Adaptability and Flexibility
- Customer Service
- Customer Relations
Timeline
Resort Concierge
Walt Disney World
11.2021 - 01.2022
Sales Representative
Sun Coast Resources
08.2019 - 11.2021
Certified Nursing Assistant
Focused Care At Humble
01.2019 - 08.2019
Quick Service Food Server
Walt Disney World Resort
01.2019 - 03.2019
Bachelor of Science - Nursing
Texas Woman's University