Samantha Paige
Vero Beach,FL
Summary
Youth development and operations leader with 9+ years of experience in high-volume camp, educational, and guest-facing environments. Proven ability to lead, train, and motivate teams while ensuring safety, inclusion, and exceptional guest experiences. Extensive background supporting children with diverse needs, managing daily operations, and resolving escalated guest and parent concerns. Passionate about delivering Disney-level service and ready to lead youth programming in a shipboard environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Resort Concierge
Walt Disney World – Disney’s Yacht & Beach Club Resort
Orlando, FL
01.2025 - Current
- Deliver elevated guest service in a luxury resort environment, serving as a primary point of contact for complex guest needs and special requests
- Resolve guest concerns with professionalism and urgency, prioritizing satisfaction, safety, and adherence to Disney service standards
- Coordinate dining, recreation, transportation, and event arrangements while managing multiple guest interactions simultaneously
- Utilize strong communication and problem-solving skills to create personalized, memorable experiences for guests
- Uphold Disney’s Five Keys - Safety, Courtesy, Inclusion, Show, and Efficiency - while operating in a fast-paced, high-expectation environment
- Used many tools to assist guests with offerings around Walt Disney World such as Hotel Experience, A La Carte, GSS, HotSOS, and the My Disney Experience application
ESE Teaching Assistant
School District of Indian River County
Vero Beach, FL
01.2024 - 01.2025
- Support classroom operations by assisting with behavior management, instruction, and supervision in a structured educational environment
- Work closely with lead teachers to implement individualized strategies that promote student success and inclusion
- Monitor student safety and well-being during classroom activities, transitions, and non-instructional periods
- Demonstrate strong attention to detail while following educational, safety, and confidentiality guidelines
Onsite Summer Camp Supervisor
Town of Wilton Recreation Park
Saratoga Springs, NY
01.2022 - 01.2024
- Led daily operations of a high-volume youth program, supervising counselors and ensuring safe, engaging, and inclusive experiences for all campers
- Managed staff schedules, assignments, and coverage to support smooth operations and special events
- Conducted staff coaching and performance evaluations to maintain accountability and program quality
- Served as primary escalation point for parent concerns, behavioral incidents, and safety issues, resolving matters with professionalism and urgency
- Ensured compliance with health, safety, supervision, and organizational policies while proactively identifying operational risks
- Planned and executed themed programs, special events, and group activities while monitoring overall program effectiveness
- Led staff meetings to communicate expectations, provide feedback, and support team morale
Special Education Aide
Ballston Spa Central School District
Ballston Spa, NY
01.2022 - 01.2024
- Provided individualized support to students with special needs, implementing IEPs and 504 plans in collaboration with educators
- Assisted with behavioral regulation, social development, and academic engagement in high-structure environments
- Maintained accurate documentation and followed district policies related to student safety and accommodations
- Supported inclusive classroom practices that respected diverse learning needs
Summer Camp Counselor
Town of Wilton Recreation Park
Saratoga Springs, NY
01.2015 - 01.2021
- Led and facilitated large- and small-group activities for campers of varying ages
- Ensured camper safety while enforcing rules, managing behavior, and responding to incidents
- Communicated regularly with parents regarding camper progress and concerns
- Supported a positive, energetic, and inclusive camp environment
Attractions Cast Member (Internship)
Walt Disney World – Disney College Program
Orlando, FL
01.2018 - 01.2019
- Delivered exceptional guest service while supporting operations serving over 8,000 guests daily
- Maintained Disney’s Four Keys: Safety, Courtesy, Show, and Efficiency in a high-capacity entertainment environment
- Assisted with crowd control, accessibility support, and guest issue resolution under pressure
- Created magical guest interactions while upholding Disney appearance and show standards
Education
Bachelor of Science - Interdisciplinary Studies
Empire State University
Saratoga Springs, NY05.2025
Coursework - Arts Management
SUNY Potsdam College
01.2020
Skills
- Youth Program Operations & Oversight
- Team Leadership & Staff Development
- Scheduling & Workforce Management
- Guest Experience & Issue Resolution
- Safety, Health & Policy Compliance
- Training, Onboarding & Performance Coaching
- Inclusion & Special Needs Support
- High-Volume Program Management
- Communication & Presentation Skills
Certification
- Therapeutic Crisis Intervention for Schools (TCIS), 2024
- Red Cross Adult & Pediatric First Aid / CPR / AED, 2024
- YMCA Babysitter Certification, 2013
Timeline
Resort Concierge
Walt Disney World – Disney’s Yacht & Beach Club Resort
01.2025 - Current
ESE Teaching Assistant
School District of Indian River County
01.2024 - 01.2025
Onsite Summer Camp Supervisor
Town of Wilton Recreation Park
01.2022 - 01.2024
Special Education Aide
Ballston Spa Central School District
01.2022 - 01.2024
Attractions Cast Member (Internship)
Walt Disney World – Disney College Program
01.2018 - 01.2019
Summer Camp Counselor
Town of Wilton Recreation Park
01.2015 - 01.2021
Bachelor of Science - Interdisciplinary Studies
Empire State University
Coursework - Arts Management
SUNY Potsdam College
ADDITIONAL INFORMATION
- Extensive experience working with children with special needs
- Comfortable in fast-paced, high-demand operational environments
- Strong alignment with Disney values, guest service, and safety culture
- Willing and able to live and work onboard in a multicultural shipboard environment