Andrew Martinez
Kissimmee
Summary
Dynamic resort concierge with expertise in concierge software and bilingual communication. Known for enhancing guest experiences through personalized service and proactive problem-solving, contributing to increased customer satisfaction and loyalty. Excel in Communication, adaptability, and time management, ensuring seamless experiences for guests.
Overview
8
8
years of professional experience
Work History
Resort Concierge
The Walt Disney Company
Orlando
11.2022 - Current
- Provided concierge support in navigating resort services and hotel amenities effectively.
- Provided exceptional customer service at all times by being friendly and professional when interacting with guests.
- Arranged special accommodations for guests to enhance visitor experiences.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Sales Host
The Walt Disney Company
Orlando
09.2019 - 11.2022
- Welcomed guests and provided exceptional customer service at themed merchandise venues.
- Performed Point of Sale duties in an efficient and timely manner.
- Assisted with support in navigating store departments or park areas.
Cashier
Publix
Orlando
01.2018 - 04.2020
- Processed customer transactions efficiently and accurately at checkout.
- Handled cash, credit, and debit transactions following company policies.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained a clean and organized work area to enhance customer experience.
Education
High School Diploma -
The Conrad Academy
Orlando, FL05-2016
Skills
- Appetize Point of Sale System, My Disney Experience Application, GSS, Launch, and Hot SOS Program
- Customer Service
- Amenity Knowledge
- Customer Relationship Management
- Service Enhancement
- Concierge Software Proficiency
- Foreign Language Fluency
- Guest Relations
- Teamwork and Collaboration
- Bilingual - Fluent in Spanish
Timeline
Resort Concierge
The Walt Disney Company
11.2022 - Current
Sales Host
The Walt Disney Company
09.2019 - 11.2022
Cashier
Publix
01.2018 - 04.2020
High School Diploma -
The Conrad Academy