Lynea Smith
Summary
Hospitality specialist with extensive experience in customer service and guest experiences. Skilled in anticipating guest needs and coordinating activities to enhance satisfaction. Proven ability to communicate effectively and solve problems in fast-paced environments, ensuring seamless operations. Committed to delivering exceptional results and maintaining high standards of service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Resort Concierge
Walt Disney World’s Saratoga Springs Resort
01.2025 - Current
- Delivered exceptional guest service, exceeding performance expectations in high-volume environments.
- Resolved complex guest inquiries and complaints with professionalism and efficiency.
- Sold exclusive event tickets while managing reservations and enhancing admissions processes.
- Integrated guest information into My Disney Experience systems, including MagicBand linking.
- Earned recognition from guests and colleagues for outstanding service.
Delivery Associate
Amazon
02.2019 - 01.2025
- Delivered packages to customer doorsteps and business offices.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
Head Teller
First Financial Bank
09.2013 - 08.2015
- Trained and supervised tellers to boost team performance and service efficiency.
- Managed complex financial transactions, including wire transfers and loan payments.
- Delivered exceptional customer service while resolving issues in high-pressure environments.
- Maintained cash drawer accuracy at end-of-day, ensuring no discrepancies in transactions.
Electronic Banking Specialist
First Federal Bank
08.2010 - 09.2013
- Maintained detailed records of customer interactions to ensure effective resolution tracking.
- Partnered with management to continuously review processes and identify improvement opportunities.
- Assisted in implementation of a new online banking platform, enhancing user experience.
- Acted as liaison between customers and back-office teams to resolve complex electronic banking inquiries.
- Processed high-volume ACH transactions and payroll with precision and efficiency.
Education
Bachelor of Science - Computer Networks And Cybersecurity
University of Maryland Global Campus
Hyattsville, MD05-2023
Associate of Science - Criminal Justice
South Arkansas Community College
El Dorado, AR12-2019
Skills
- Team player mentality
- Customer service expertise
- Effective communication
- Guest relations management
- Security protocols
- Technical support services
- Help desk operations
- Innovative thinking
- Logical reasoning skills
- Proficient in Microsoft Office and Google applications
- Experience in SQL, Python, AWS, and Linux
Certification
- Technical Certificate - Criminal Justice, December 2019
- Certificate of Proficiency - Law Enforcement, December 2019
- Certificate of Proficiency - Criminal Justice, December 2019
- Certificate of Proficiency - Computer Networking, May 2023
Timeline
Resort Concierge
Walt Disney World’s Saratoga Springs Resort
01.2025 - Current
Delivery Associate
Amazon
02.2019 - 01.2025
Head Teller
First Financial Bank
09.2013 - 08.2015
Electronic Banking Specialist
First Federal Bank
08.2010 - 09.2013
Bachelor of Science - Computer Networks And Cybersecurity
University of Maryland Global Campus
Associate of Science - Criminal Justice
South Arkansas Community College
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