Miu Tano
Winter Garden,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every guests a positive and memorable experience. Began studying abroad at the age of 14, and continued for 7 years. Speaks Japanese, English, and Korean.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Resort Concierge
Walt Disney World Company
Orlando, FL
02.2024 - Current
- The individual assist guests by facilitating reservations for dining and events, managing check-in and check-out procedures efficiently.
- Offering information on parks, dining options, transportation services, and recreational activities.
- Maintaining a high standard of customer service, combining friendliness and professionalism in all interactions with guests. Greeting guests, offered personalized support, and aimed to enhance their dream vacation.
Nursing Assistant and Reception
Genmai Clinic
Okinawa, Japan
02.2022 - 05.2022
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
- Prepared treatment rooms for examinations by stocking them with necessary supplies and ensuring that all equipment was in proper working order.
- Translated client documents between languages.
Hotel Service (Short-term Contract)
Hoshino Resort Yatsugatake
Yamanashi, Japan
11.2021 - 01.2022
- Performed multitasking duties encompassing front desk, houseperson, and buffet attendant roles in a single day.
- Timely replenishment of buffet items and meticulous maintenance of dining room cleanliness, covering tables, chairs, floors, and windows. Ensured smooth customer flow by swiftly clearing tables. Provided guest assistance at tables, offering information on the buffet and special dishes.
- Completed timely cleaning of bedrooms and bathrooms, including toilets, tubs, showers, and sinks. Implemented thorough cleaning measures, such as sweeping, mopping, vacuuming, dusting, and surface wiping.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Server/Cook's Assistant
Mitano Create
Okinawa, Japan
12.2018 - 11.2021
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
Education
Associate of Science - Business Administration And Management
Santa Monica College
Santa Monica, CA12-2023
Grobal Immersion Program - International Business Administration
Kyongdong University
Gangwondo, South Korea08-2023
Skills
- Guest Relations
- Strong interpersonal skills
- Customer service expertise
- Food and Beverage Operations
Certification
- Graduated College with high honors.
- Volunteered at Festivals.
- Teaching English to Japanese children and Japanese to non-Japanese speakers.
- Member of Cheer dance, international student forum, and brass band.
Timeline
Resort Concierge
Walt Disney World Company
02.2024 - Current
Nursing Assistant and Reception
Genmai Clinic
02.2022 - 05.2022
Hotel Service (Short-term Contract)
Hoshino Resort Yatsugatake
11.2021 - 01.2022
Server/Cook's Assistant
Mitano Create
12.2018 - 11.2021
Associate of Science - Business Administration And Management
Santa Monica College
Grobal Immersion Program - International Business Administration
Kyongdong University