Megan McMichen
Winter Garden
Summary
Dynamic professional with extensive experience at The Walt Disney Company, excelling in guest relations and customer service. Proven track record in enhancing guest experiences through tailored recommendations and effective problem-solving. Skilled in social media marketing and team collaboration, driving engagement and satisfaction in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Resort Concierge
The Walt Disney Company
03.2025 - Current
- Managed guest inquiries, providing tailored recommendations for dining and entertainment options.
- Supported marketing initiatives by promoting on-site activities and special events to guests during their stay.
- Coordinated transportation logistics, ensuring seamless arrivals and departures for resort guests.
- Trained new concierge staff on service standards and operational procedures to enhance guest experiences.
- Collaborated with various resort departments to resolve guest issues promptly and efficiently.
- Developed personalized itineraries, incorporating special events and experiences unique to Disney properties.
- Managed complex reservation requests, resulting in high levels of customer satisfaction and repeat bookings.
- Resolved guest complaints efficiently and professionally, restoring customer confidence in resort services.
Assistant Manager/Restaurant Server
Volcano Steak and Sushi
07.2018 - 03.2025
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored staff on menu offerings and customer service standards.
- Collaborated with kitchen staff to streamline food preparation processes for efficiency.
- Resolved customer inquiries and complaints, enhancing overall dining experience quality.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Online Reseller/Digital Content Creator
FKAM-LUX
09.2023 - 12.2024
- Researched market trends to identify profitable products for resale
- Provided customer support through prompt responses to inquiries and concerns
- Utilized social media for marketing efforts, increasing brand awareness
- Collaborated with team members to develop innovative solutions for addressing common issues faced by online resellers, streamlining processes and improving overall efficiency.
Content Marketing Manager
Verve Press
08.2023 - 12.2023
- Developed and executed content marketing strategies to enhance brand visibility and engagement.
- Created compelling blog posts, podcasts, and social media content aligned with target audience interests.
- Analyzed content performance metrics to refine strategies and improve overall effectiveness.
- Managed editorial calendar to streamline content production and maintain consistent publishing schedule.
- Conducted market research to identify trends and inform content development initiatives.
Food and Beverage
The Walt Disney Company
01.2022 - 07.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Education
BBA - Marketing
Kennesaw State University
Kennesaw, GA07-2024
High School Diploma -
Allatoona High School
Acworth, GA05-2018
Skills
- Customer service expertise
- Guest relations
- Exceptional communication
- Positive demeanor
- Sales experience
- Basic accounting
- Time management proficiency
- Strong interpersonal skills
- Social media marketing
- Teamwork
- Problem-solving
Timeline
Resort Concierge
The Walt Disney Company
03.2025 - Current
Online Reseller/Digital Content Creator
FKAM-LUX
09.2023 - 12.2024
Content Marketing Manager
Verve Press
08.2023 - 12.2023
Food and Beverage
The Walt Disney Company
01.2022 - 07.2022
Assistant Manager/Restaurant Server
Volcano Steak and Sushi
07.2018 - 03.2025
BBA - Marketing
Kennesaw State University
High School Diploma -
Allatoona High School