Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kierston Bradley

Clermont,USA

Summary

Administrative professional with a strong background in customer service and healthcare operations, pursuing a B.S. In Health Information and Informatics Management at the University of Central Florida. Experience in healthcare operations, data analytics, and project coordination. Adept at identifying trends, streamlining workflows, and supporting leadership decision-making.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Resort Concierge

Walt Disney World College Program
03.2025 - Current
  • Delivers exceptional guest service by anticipating needs and creating personalized experiences in line with Disney's renowned standards of hospitality.
  • Assists guests with resort and park information, dining reservations, ticket sales, transportation logistics, and special event planning, ensuring a seamless and magical vacation experience.
  • Resolves guest concern promptly and professionally, consistently maintaining a positive attitude and exceeding expectations in a fast-paced environment.
  • Collaborates with resort operations, housekeeping, bell services, and other teams to ensure smooth communication and efficient guest service delivery.

Release of Information Intern

Orlando Health
05.2025 - 06.2025
  • Company Overview: ROI Department
  • Led the update of the Release of Information (ROI) Management Microsoft Notebook to enhance operational guidance and leadership consistency.
  • Analyzed and incorporated content from various leadership resources, including the ROI Assistant Manager Profile, HIM Assistant & Regional Manager job descriptions, and Orlando Health's SWIFT leadership portal.
  • Collaborated with ROI department leaders, leads, and teams across multiple platforms to ensure accuracy and relevance of content.
  • Develop and implement a comprehensive digital leadership task list in Microsoft Teams, detailing responsibilities, deadlines, expectations, and resource links for ROI Assistant and Regional Managers, enhancing accountability and day-to-day coordination.
  • Centralized key resources in one accessible hub reducing search time and enabling streamlined workflow tracking across the department.
  • Shadowed HIM Birth Registry Department, Document Imaging Department, and Data Integrity Department.
  • ROI Department

Operations Assistant

American Campus Communities
06.2024 - 03.2025
  • Company Overview: Flamingo Crossings Village
  • Handled confidential information with discretion and adhered to privacy and data protection guidelines.
  • Assisted in front desk activities, including answering inquiries, handling mail and packages, and maintaining security protocols.
  • Served as a liaison between vendors and staff to include, but not limited to: vendor unit entry/oversight, collecting daily vendor assignment sheets, third-party and vendor property escorts, vendor set-up for events, etc.
  • Assisted in audits and tracking as instructed by the Operations, Office, and/or Reservations Teams.
  • Used Salesforce in arrival and departure unit inspections.
  • Flamingo Crossings Village

Merchandise Associate

HomeGoods
10.2023 - 05.2024
  • Maintained visually compelling sales floor displays and upheld brand merchandising standards.
  • Promoted credit and loyalty programs during customer interaction.
  • Accurately ran customer purchases/returns and counted change back to the customer according to established operating procedures.
  • Accurately processed and prepared merchandise for the sales floor following company procedures and standards.
  • Led the reorganization of glassware and outdoor dining department.

Merchandise Associate

Walt Disney World College Program
06.2023 - 08.2023
  • Transported merchandise to the sales floor and restocked shelves, racks, and bins.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Removed damaged, out-of-code, not-in-set, and discontinued items from displays.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy level.

Volunteer

Orlando Health South Lake Hospital
11.2022 - 02.2023
  • Restocked medical supplies and consumables to prepare procedure rooms.
  • Transported patients and helped with discharge procedures.
  • Provided administrative support by filing documents, coordinating charts, and answering phones.

Student Librarian Assistant

Lake-Sumter State College
09.2020 - 04.2022
  • Organized library shelves, materials, and equipment in clear alphabetized order.
  • Handled check-in and check-out process of library books and materials at the circulation desk.
  • Ensured books are correctly entered into the library's cataloging system.
  • Helped patrons with Microsoft Office projects.

Education

Bachelor of Science - Health Informatics & Information Management

University of Central Florida
Orlando, FL
08.2025

Associate of Arts - General Studies

Lake-Sumter State College
Clermont, FL
04.2022

Skills

  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Visio
  • Power BI
  • Salesforce
  • Data entry
  • Trend monitoring
  • Report generation
  • ICD-10-CM coding
  • CPT coding
  • Workflow development
  • Project tracking
  • Microsoft Teams integration
  • Health informatics
  • Data analysis
  • Project management

Certification

  • Microsoft Office Certified
  • CPR & AED (American Red Cross)

Timeline

Release of Information Intern

Orlando Health
05.2025 - 06.2025

Resort Concierge

Walt Disney World College Program
03.2025 - Current

Operations Assistant

American Campus Communities
06.2024 - 03.2025

Merchandise Associate

HomeGoods
10.2023 - 05.2024

Merchandise Associate

Walt Disney World College Program
06.2023 - 08.2023

Volunteer

Orlando Health South Lake Hospital
11.2022 - 02.2023

Student Librarian Assistant

Lake-Sumter State College
09.2020 - 04.2022

Bachelor of Science - Health Informatics & Information Management

University of Central Florida

Associate of Arts - General Studies

Lake-Sumter State College

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