Hi, I’m
ERIC ANDERSON
CHINO,UNITED STATES OF AMERICA
Summary
Professional with a strong background in IT support and technical troubleshooting. Skilled in diagnosing and resolving hardware and software issues, managing networks, and providing exceptional customer service. Known for effective team collaboration, adaptability, and delivering results in fast-paced environments. Proficient in various operating systems, network configurations, and IT service management tools. Reliable and flexible, ensuring seamless IT operations and user satisfaction.
Overview
15
years of professional experience
Work History
Onsite Computing
SYSTEM ENGINEER
10.2022 - 11.2024
Job overview
- Oversaw 100% of the requests, incidents, and problems reported by our clients
- Collaborated with other technicians/departments to resolve complex issues
- Performed regular onsite inspections of all IT infrastructure
- Read and interpreted technical documentation to install and configure systems and equipment
- Conducted troubleshooting and repairs of various IT and electrical systems, including network and audio-visual equipment in person and remotely
- Trained and supported end-users with software, hardware, and network standards and use processes
- Created, developed, and continuously improved Standard Operating Procedures (SOPs)
- Managed and maintained client's backup and recovery services
- Fostered strong partnerships with vendors to ensure seamless integration of new technologies
- Mentored junior engineers, promoting knowledge sharing and team growth
Amazon
IT SUPPORT ASSOCIATE
05.2019 - 10.2022
Job overview
- Provided and resolved technical support issues for all systems and software to maximize production
- Ensured all IT equipment met and maintained compliance with Amazon's standards
- Provided support for all fulfillment center employee account issues
- Optimized ticket resolution time through strategic prioritization
- Consistently exceeded service level agreements
- Worked as a team on many department projects to help improve the productivity of the fulfillment center while also increasing safety awareness
- Conducted routine and emergency maintenance on electronic systems, including sound, lighting, and CCTV equipment
- Conducted troubleshooting and repairs of various IT and electrical systems, including network, computers, printers, and audio-visual equipment
- Managed inventory and ordered necessary parts/materials through authorized vendors to complete maintenance tasks
Kentwood Law Group
IT MANAGER
01.2010 - 10.2014
Job overview
- Designed, installed, and maintained IT infrastructure including servers, firewalls, phone systems, backup systems, and CCTV components
- Spearheaded adoption of new technologies, improving system efficiency
- Develop custom solutions to address unique IT challenges in the legal sector
- Created, developed, and continuously improved Standard Operating Procedures (SOPs)
- Fostered strong relationships with legal teams, aligning IT strategies with firm objectives
- Trained staff on new technologies, enhancing overall digital literacy and operational efficiency
Upland Law
IT SUPPORT TECHNICIAN
01.2016 - Current
Job overview
- Designed and managed IT infrastructure, troubleshoot hardware/software issues, and implemented system upgrades for Upland Law
- Spearheaded adoption of new technologies, improving system efficiency
- Develop custom solutions to address unique IT challenges in the legal sector
Education
South Puget Sound Community CollegeHollywood, CA
Certificate of Completion
10.1999
Mt. San Antonia CollageWalnut, CA
General Education
03.1995
Skills
- Technical Support
- Troubleshooting
- Office365 Administration
- G Suite Administration
- Azure AD Administration
- AWS Administration
- Disaster Recovery
- System Integration
- System Maintenance
- Network Security
- User Training
- Vendor Relations
- Project Management
- Inventory Management
- Process Improvement
- Hardware installation
- Remote desktop support
- Operating system support
- Help desk support
- Mobile device management
Timeline
SYSTEM ENGINEER
Onsite Computing
10.2022 - 11.2024
IT SUPPORT ASSOCIATE
Amazon
05.2019 - 10.2022
IT SUPPORT TECHNICIAN
Upland Law
01.2016 - Current
IT MANAGER
Kentwood Law Group
01.2010 - 10.2014
Mt. San Antonia Collage
General Education
South Puget Sound Community College
Certificate of Completion
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