Eric Ansel
Phoenix,AZ
Summary
Confident Mortgage Loan expert with 7 years of expertise working in high-volume environments. A knowledgeable professional with a background reviewing documentation in accordance with corporate and legal lending procedures. A smart individual with exceptional communication skills that have been honed collaborating with attorneys, title company representatives and clients.
Overview
8
8
years of professional experience
Work History
Account Servicing Supervisor
Upgrade, Inc
08.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Product Owner
Freedom Mortgage
04.2022 - 11.2022
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
- Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
- Proactively identified risks associated with project timelines or deliverables, implementing mitigation strategies when necessary.
Director of Closing Client Experience
Rocket Mortgage
09.2020 - 03.2022
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Spearheaded training initiatives for new mortgage closers, sharing industry knowledge and best practices for successful outcomes.
Team Leader, Refinance Processing
Rocket Mortgage
01.2020 - 09.2020
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Triple Crown Hotline Closing Specialist
Rocket Mortgage
02.2018 - 01.2020
- Reviewed funding packages by calculating fees and arranging for disbursement of loan funds.
- Managed multiple concurrent transactions while maintaining attention to detail, ensuring all timelines were met without sacrificing accuracy or customer satisfaction levels.
- Confirmed accurate fundings, lien payoffs and final mortgage recordings by collaborating with real estate agents, loan officers, and attorneys.
- Coordinated with sellers, buyers, escrow agents, and real estate agents to complete loan submissions and scheduled closing dates.
Real Estate Agent
Keller Williams, LUX Home Group
06.2017 - 01.2018
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
Purchase/Refinance Closing Specialist
Quicken Loans
08.2016 - 06.2017
- Liaised between closing companies and borrowers to close home loans.
- Maintained accurate records of all completed transactions in accordance with industry standards and company protocol.
- Coordinated effectively between various stakeholders such as agents, lenders, attorneys, buyers, sellers, appraisers, and inspectors to ensure a seamless closing process.
- Kept clients informed throughout each step of the closing process, ensuring clear expectations were set from the outset.
Education
Real Estate Licensing -
Arizona School of Real Estate and Business
AGILE Certified -
Arizona School of Real Estate and Business
Associates, Business -
Arizona State University
S.A.F.E. Certified
Skills
- Complex Problem-Solving
- Processes and procedures
- Process Improvement
- Analytical Thinking
- Loan Closing Expertise
- Residential mortgage lending regulations
- FNMA Guidelines
- Market Knowledge
- Loan origination software
- Residential Loans
Timeline
Account Servicing Supervisor
Upgrade, Inc
08.2023 - Current
Product Owner
Freedom Mortgage
04.2022 - 11.2022
Director of Closing Client Experience
Rocket Mortgage
09.2020 - 03.2022
Team Leader, Refinance Processing
Rocket Mortgage
01.2020 - 09.2020
Triple Crown Hotline Closing Specialist
Rocket Mortgage
02.2018 - 01.2020
Real Estate Agent
Keller Williams, LUX Home Group
06.2017 - 01.2018
Purchase/Refinance Closing Specialist
Quicken Loans
08.2016 - 06.2017
Real Estate Licensing -
Arizona School of Real Estate and Business
AGILE Certified -
Arizona School of Real Estate and Business
Associates, Business -
Arizona State University
S.A.F.E. Certified
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