Summary
Overview
Work History
Education
Skills
References
Timeline
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Eric Armbruster

Lorain,OH

Summary

Self-motivated and cheerful customer service professional with 10+ years of experience helping customers solve and overcome problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Courier

FedEx
07.2021 - Current
  • Independently load packages and review to how most efficiently navigate and deliver parcels promptly in multiple cities
  • Managed and maintained records of vehicle performance and personal usage when used to complete the route.

Store Manager

Extra Space Storage & CubeSmart
08.2019 - 07.2021
  • Involved in overseeing operations daily ensuring that property and units are clean and functioning properly
  • Maintain accurate records for each customer including lease, addendums, correspondence.

Collections Agent

J.P. Recovery Service
07.2018 - 07.2019
  • Responsible for reaching out to customers to collect payments for overdue bills, loans, or medical payments
  • Acts as the liaison between creditors and customers and manages overdue accounts.

Membership and Insurance Professional

AAA
01.2018 - 07.2018
  • Serviced members of the Club by answering questions or concerns they might have about their roadside benefits
  • Generated Auto and Home Insurance policies by reaching out to members and also receiving inquiries from non-members.

Open Enrollment Broker

Lighthouse Insurance Group
10.2017 - 12.2017
  • Assisted consumers in selecting health insurance, medical, dental, and supplemental insurance plans from the 2017 Federal Marketplace.

Logistics Agent

TravelCenters of America
01.2017 - 10.2017
  • Coordinated with companies to ensure roadside of broken down semi-truck assistance was handled properly and promptly
  • Acted as a liaison between logistics, carriers, and customers
  • Monitored shipments to guarantee on-time delivery.

Independent Associate

Aflac
07.2012 - 03.2020
  • Analyzed and modified compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements
  • Administered compensation, benefits, and performance management systems and safety and recreation programs.

Education

High School Diploma -

Brookside High School
Sheffield Lake, OH
06.2010

Associate of Applied Science - Computer And Information Sciences

LCCC
05.2013

Skills

  • Organization
  • Time Management
  • Adaptability
  • Complex Problem-Solving

References

Available upon request

Timeline

Courier

FedEx
07.2021 - Current

Store Manager

Extra Space Storage & CubeSmart
08.2019 - 07.2021

Collections Agent

J.P. Recovery Service
07.2018 - 07.2019

Membership and Insurance Professional

AAA
01.2018 - 07.2018

Open Enrollment Broker

Lighthouse Insurance Group
10.2017 - 12.2017

Logistics Agent

TravelCenters of America
01.2017 - 10.2017

Independent Associate

Aflac
07.2012 - 03.2020

High School Diploma -

Brookside High School

Associate of Applied Science - Computer And Information Sciences

LCCC

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Eric Armbruster