Amellia M Johnson
Kansas City,KS
Summary
Seasoned Supervisor with history of effectively managing teams and overseeing operations. Skilled in identifying areas for improvement, implementing new processes, and fostering staff development. Strengths include problem-solving abilities, strong leadership skills, and communication capabilities. Previous roles demonstrate significant positive impacts on workflow, efficiency, and team productivity.
Overview
4
4
years of professional experience
Work History
Courier
Quicksilver Express Courier
Kansas City, KS
07.2023 - Current
- Provided excellent customer service by answering questions about delivery status.
- Inspected shipments for damages or discrepancies; recorded any issues found.
- Loaded and unloaded cargo from trucks, vans, and containers.
- Communicated with customers to coordinate delivery times.
- Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
- Followed safety protocols when loading, unloading, driving, and delivering items.
- Adhered to traffic laws while operating company vehicle according to DOT regulations.
Table Games Supervisor
Ameristar Casino
Kansas City, MO
06.2022 - Current
- Provided exceptional customer service to guests playing table games.
- Resolved guest issues quickly while maintaining high level of customer satisfaction.
- Maintained accurate records of all cash transactions involving chips and money exchange.
- Ensured proper table game operations by supervising dealers, observing the play of games, and monitoring gaming activities.
- Monitored table game operations for compliance with applicable laws, regulations, policies and procedures.
- Conducted training sessions for new dealers on dealing procedures, game rules and regulations.
- Verified accuracy of chip counts at tables before closing out each shift.
Surveillance Agent
Argosy Casino
Kansas City, MO
12.2021 - 05.2022
- Conducted periodic patrols of designated areas to detect suspicious activities.
- Monitored security cameras and alarms to ensure the safety of personnel and property.
- Identified potential threats, such as loiterers or persons in restricted areas.
- Observed customers and employees to identify any suspicious behavior or criminal activity.
- Reported all incidents, violations, and suspicious activities to the appropriate authorities.
- Adhere of company and departmental policies and procedures, Missouri Gaming Regulations and Internal controls
- Maintained detailed records of all surveillance activities including incident reports and observations.
- Coordinated with local law enforcement agencies on investigations into criminal activity.
- Responded quickly to emergency situations by alerting necessary personnel and taking immediate action when needed.
Table Games Supervisor
Bally’s Kansas City Casino
Kansas City, MO
12.2020 - 11.2021
- Maintained a friendly atmosphere on the casino floor by engaging with customers positively.
- Greeted guests with upbeat, professional attitude to create enjoyable atmosphere.
- Kept all games in compliance with casino and gaming standards.
- Coached employees on procedures, compliance requirements and performance strategies.
- Converted currency into requested combinations of bills and coins for patrons.
- Notified security department of identified or suspected illegal play activities and player behaviors.
- Observed gamblers to identify marking, switching and counting cards.
- Observed gamblers' behavior for signs of cheating and notified security staff.
Education
Missouri Western State University
Saint Joseph, MOSkills
- Attention to confidentiality
- Deadline awareness
- Teamwork and Collaboration
- Organization
- Microsoft Word
- Analytical
- Attention to Detail
- Verbal Communication
- Software Proficiency
- Multitasking Abilities
- Critical Thinking
- Reliability
- Team Leadership
- Processes and procedures
- Sales Strategies
- Time management abilities
Timeline
Courier
Quicksilver Express Courier
07.2023 - Current
Table Games Supervisor
Ameristar Casino
06.2022 - Current
Surveillance Agent
Argosy Casino
12.2021 - 05.2022
Table Games Supervisor
Bally’s Kansas City Casino
12.2020 - 11.2021
Missouri Western State University