Weslee Rocco
Cedar Park
Summary
Detail-oriented professional with extensive experience at FedEx, excelling in package handling and customer service. Proven ability to optimize delivery routes and maintain strict schedules, ensuring timely service. Strong problem-solving skills and a commitment to safety have consistently led to high customer satisfaction and operational efficiency.
Overview
13
13
years of professional experience
Work History
Courier
FedEx
Austin
10.2020 - Current
- Delivered packages efficiently using handheld scanning devices for tracking and verification.
- Maintained accurate delivery schedules to ensure timely service while adapting to route changes.
- Assisted in training new couriers on safety protocols and delivery best practices.
- Collaborated with team members to optimize delivery routes, enhancing operational efficiency.
- Ensured compliance with safety regulations while handling hazardous materials during transport.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
House Mover
Two Man Crew Movers
Austin, TX
06.2018 - 09.2020
- Loaded and unloaded household items with care to ensure safe transportation.
- Operated moving equipment, including dollies and hand trucks, to facilitate efficient relocations.
- Assisted in disassembling and reassembling furniture to meet customer needs.
- Communicated effectively with clients to address concerns and provide updates during moves.
- Adhered to safety protocols while lifting and transporting heavy items to prevent injuries.
- Provided exceptional customer service throughout the entire relocation process, leading to high ratings and positive testimonials from clients.
Security Officer
Allied Universal Security Services
Austin, TX
07.2016 - 07.2017
- Monitored premises to ensure safety and compliance with security protocols.
- Conducted routine patrols to identify potential security breaches and hazards.
- Responded promptly to incidents, coordinating with emergency services as necessary.
- Assisted in training new officers on established security procedures and protocols.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Furniture Mover
Furniture Row
Austin, TX
07.2016 - 12.2016
- Loaded and unloaded furniture from delivery vehicles, ensuring safe handling and transport.
- Assembled and disassembled various types of furniture according to customer specifications.
- Maintained cleanliness and organization in warehouse and loading areas to ensure efficient operations.
- Collaborated with team members to execute timely deliveries while adhering to safety protocols.
Cashier
HEB Grocery Store
Austin, TX
09.2014 - 10.2016
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances during shifts.
- Assisted customers with product inquiries and store navigation.
- Collaborated with team members to ensure smooth checkout operations.
- Greeted customers entering store and responded promptly to customer needs.
Server
Cheddars Restaurant
Austin, TX
08.2012 - 07.2014
- Provided exceptional customer service, ensuring guest satisfaction through attentive and prompt responses.
- Assisted in menu navigation, offering recommendations based on dietary preferences and specials.
- Managed multiple tables efficiently, maintaining strong communication with kitchen staff for timely order delivery.
- Trained new servers on restaurant procedures, enhancing team performance and service quality.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Skills
- Working independently
- Attention to detail
- Problem-solving
- Customer service
- Excellent driving skills
- Time management
- Package handling
- Decision-making
- Attention to confidentiality
Timeline
Courier
FedEx
10.2020 - Current
House Mover
Two Man Crew Movers
06.2018 - 09.2020
Security Officer
Allied Universal Security Services
07.2016 - 07.2017
Furniture Mover
Furniture Row
07.2016 - 12.2016
Cashier
HEB Grocery Store
09.2014 - 10.2016
Server
Cheddars Restaurant
08.2012 - 07.2014