Eric Baker
Tampa,FL
Summary
Accomplished Outside Sales Representative with solid sales history. Offers up-to-date knowledge of emerging technology developments and marketing and sales strategies. Diligent and charismatic professional with expertise in conducting market analysis, recognizing trends within territories and directing product demonstrations. Committed to meeting performance goals and building strong relationships within industry.
Overview
10
10
years of professional experience
Work History
Order Fulfillment Associate
The Home Depot Store
10.2023 - 12.2023
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Followed procedures at all times for personal and team safety.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Processed daily orders through multi-carrier manifest system.
- Greeted store customers and discussed needs
- Managed over 30 orders per day with an average of 10 minutes fulfillment time.
Outside Sales Representative
Charter Communications, Spectrum
10.2022 - 09.2023
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Established new accounts through cold calling and personal visits to potential customers.
- Negotiated terms and contracts with clients to maintain profitable sales.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Monitored competitor activities to maintain competitive advantage.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Conducted market research and analysis to identify key customer segments.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Handyman
Self-employed
01.2022 - 10.2022
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains, and maintaining gutters.
- Built and repaired decks, fences and sheds to improve overall appearance of homes.
- Installed lighting fixtures to improve lighting and increase energy efficiency.
- Completed repair projects on time and under budget, resulting in significant increase in new client referrals.
- Completed repair jobs to restore functionality to electric and plumbing systems.
- Assembled and installed new furniture for client's living room to improve comfort and and functionality.
- Positively engaged with customers and maintained professional appearance as company representative.
Director of Business Development
Momenry AR
09.2021 - 01.2022
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Leveraged industry trends and competitive analysis to improve customer relationship building.
- Negotiated, prepared, and signed contracts with clients.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
Direct Sales Supervisor
Charter Communications, Spectrum
04.2018 - 09.2021
- Maintained up-to-date knowledge of products and services offered to customers.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Monitored daily sales performance and provided feedback to each team member.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Developed and enforced policies and procedures for compliance with company policies.
- Developed and implemented incentive programs to increase sales and customer loyalty.
- Trained and coached sales team members on best practices for customer service and sales techniques.
Outside Sales Representative
Charter Communications, Spectrum
10.2016 - 04.2018
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Established new accounts through cold calling and personal visits to potential customers.
- Negotiated terms and contracts with clients to maintain profitable sales.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Informed customers of promotions to increase sales productivity and volume.
- Stayed current on company offerings and industry trends.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Privacy and Information Governance Coordinator
WellCare Health Plans Inc.
08.2015 - 09.2016
- Monitored use of data files and regulated access to protect secure information.
- Developed plans to safeguard computer files against modification, destruction, or disclosure.
- Maintained up-to-date knowledge of applicable laws and regulations.
- Warned violators of infractions or penalties.
Compliance Investigator
WellCare Health Plans Inc.
05.2014 - 08.2015
- Reviewed, documented and investigated allegations of suspected wrongdoing.
- Worked with designated third-party vendors to input information and verify regulatory compliance.
- Reported investigative findings to management and human resources.
- Enforced compliance with complex state and federal laws, rules and regulations for industry.
- Researched issues and laws related to investigations.
- Documented daily inspection activities by taking photos and filling out inspection reports.
- Wrote, reviewed and interpreted contract documents.
- Maintained up-to-date knowledge of applicable laws and regulations.
- Maintained composure in stressful situations, confrontations, interviews and records searches.
- Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping.
Education
Bachelor of Science - Electrical, Electronics Engineering Technologies
ITT Technical Institute
Tampa, FL09.2003
Skills
- Data Accuracy
- Order Execution
- Consultative Sales Approach with Excellent Presentation Skills
- Lead Generation and Prospect Qualification
- Exceptional Time Management
- Entrepreneurial Mindset
- Analytical Problem Solver
- Business Development
- Strong Communication and Interpersonal Skills
- Client Account Management and Relationship Development
- Sales Proposal Creation with Customizable Solutions
Timeline
Order Fulfillment Associate
The Home Depot Store
10.2023 - 12.2023
Outside Sales Representative
Charter Communications, Spectrum
10.2022 - 09.2023
Handyman
Self-employed
01.2022 - 10.2022
Director of Business Development
Momenry AR
09.2021 - 01.2022
Direct Sales Supervisor
Charter Communications, Spectrum
04.2018 - 09.2021
Outside Sales Representative
Charter Communications, Spectrum
10.2016 - 04.2018
Privacy and Information Governance Coordinator
WellCare Health Plans Inc.
08.2015 - 09.2016
Compliance Investigator
WellCare Health Plans Inc.
05.2014 - 08.2015
Bachelor of Science - Electrical, Electronics Engineering Technologies
ITT Technical Institute
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