Eric Bankuti
Clifton,New Jersey
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. I have greeted, engaged, and thanked customers to maximize customer retention
Overview
11
11
years of professional experience
1
1
Certification
Work History
HOST
The Shannon Rose
Clifton, NJ
09.2024 - Current
- Managed seating arrangements and resolved guest complaints to enhance overall satisfaction.
- Coordinated reservations, conducted table visits, and answered phones to ensure seamless guest experience.
- Took reservations and addressed guest questions and concerns to support efficient operations.
FRONT DESK ASSOCIATE
LA Fitness
Tarzana, California
02.2024 - 07.2024
- Greeted guests in a professional and friendly manner, ensuring their needs were met.
- Interacted kindly with guests, offering assistance and support.
- Evaluated negative situations and implemented alternate actions to resolve conflicts and maintain guest satisfaction.
- Processed cash, credit, and debit card transactions accurately to ensure efficient and reliable service.
- Transmitted and received messages using telephones and switchboards to ensure effective communication.
SALES ASSOCIATE
The Vitamin Shoppe
Little Falls, New Jersey
10.2021 - 01.2024
- Greeted customers warmly and offered assistance
- Guided customers in finding and selecting products to enhance their shopping experience
- Supported customers in product selection, contributing to overall satisfaction and repeat business
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Processed purchases, refunds, and exchanges efficiently using cash register and POS system
- Kept work area clean, organized and free of clutter at all times
- Performed cleaning tasks, keeping store neat and organized
PERSONAL TRAINER
Retro Fitness Gym
Bellville, New Jersey
08.2019 - 10.2020
- Developed and implemented customized fitness plans to meet individual goals
- Demonstrated exercises to clients and modified them for effectiveness
- Motivated clients to achieve personal fitness milestones and maintain commitment
- Monitored client progress and offered tailored feedback to enhance exercise effectiveness
- Maintained cleanliness of equipment before and after use by clients
- Advised clients on optimal rest periods to maximize workout recovery and performance
- Informed clients of fitness tools available to assist in achieving goals.
LIFEGUARD
Forest Hill Field Club
Bloomfield, New Jersey
05.2015 - 09.2017
- Monitored pool to identify individuals in distress or other emergency situations
- Ensured the safety of swimmers by monitoring activity in the pool area
- Enforced safety policies and rules to guests to prevent accidents
- Enforced pool rules to ensure safe swimming conditions for all patrons
- Communicated effectively with fellow employees and patrons
- Conducted pool opening and closing duties
- Communicated issues to supervisors to facilitate prompt resolution and maintain safety standards.
Education
HIGH SCHOOL DIPLOMA -
Passaic County Technical Institute
Wayne, NJ06.2016
Skills
- Auditioning
- Memorizing lines
- Reading scripts
- Cold reading
- Script analysis
- Performance improvement
- Prop handling
- Production support
- Strength training
- Passion for fitness
- Health and wellness
- Fitness routines
- Equipment maintenance
- Health and safety regulations
- Exercise modification
- Energy and enthusiasm
Certification
- CPR
- Food Handler Certification
References
TOM SHERWOOD, The Vitamin Shoppe, Field Training Manager, (973) 785-4700, thomas.sherwood@thevitaminshoppe.com
Affiliations
Snowboarding
Timeline
HOST
The Shannon Rose
09.2024 - Current
FRONT DESK ASSOCIATE
LA Fitness
02.2024 - 07.2024
SALES ASSOCIATE
The Vitamin Shoppe
10.2021 - 01.2024
PERSONAL TRAINER
Retro Fitness Gym
08.2019 - 10.2020
LIFEGUARD
Forest Hill Field Club
05.2015 - 09.2017
HIGH SCHOOL DIPLOMA -
Passaic County Technical Institute