ERIC BARNES
Houston,Tx
Summary
Experienced in overseeing multiple business locations, my focus is on ensuring seamless operations and maintaining high standards. Skilled in strategic planning and resource management to optimize performance and drive exceptional results. Proven track record of improving team productivity and enhancing customer satisfaction through effective leadership and problem-solving abilities.
Overview
17
17
years of professional experience
Work History
Area Manager
WIS International Services
08.2024 - Current
- Oversees inventory operations across multiple locations ensuring accuracy and efficiency in stock management
- Lead and train a team of Inventory Supervisors and Associates, fostering a culture of continuous improvement and high performance and accuracy.
- Collaborate with clients to address concerns and enhance service and delivery
- Analyze operational data to identify treads and implement strategies to improve flow and deployment of the inventory crew to accuracy and timely inventory.
Store Assistant Manager
FedEx Office
08.2010 - 06.2024
- Train, mentor, and motivate and maintain schedule priorities for a team of 6 employees to deliver exponential customer service and achieve Sales Packing Customer Delighted and KPI Scores
- Conduct regular performance evaluations and provide feedback to employees to enhance their skills and productivity
- Developed strong rapport with customers and created positive impression of business and generate repeat customers
Store Lead Consultant
FedEx Office
05.2013 - 12.2013
- Assumed leadership role in overseeing daily team of 4 and ensuring communication among all team members and shifts
- Monitors workflow, pickup and deliveries identified areas for improvement, and implemented strategies to enhance productivity and efficiency
- Optimized inventory management processes, reducing stock discrepancies and improving product availability for customers while maintaining controllable cost
Key Carrier Front End Supervisor
TJ Maxx, TJX Companies
05.2008 - 05.2013
- Increased customer satisfaction by addressing and resolving issues promptly, leading to better shop experience
- Assisted in training new hires, fostering environment of continuous learning and professional growth among team members
- Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies
Education
BS - Management
Kilgore College
Kilgore, Tx05.2007
AS - Computer Networking & Desktop Support
Texas State Technical College
Marshall, TX05.2006
High School - undefined
White Oak High School
White Oak, TX05.2005
Skills
- Team Collaboration
- Assignment Delegation
- Promotional planning
- Attention to Detail
- Store maintenance
- Payroll coordination
- Safety and Cleanliness Standards
- Microsoft Word, Excel, Powerpoint and Outlook
- Team development
- Staff management
- Operations management
- Relationship building and management
Timeline
Area Manager
WIS International Services
08.2024 - Current
Store Lead Consultant
FedEx Office
05.2013 - 12.2013
Store Assistant Manager
FedEx Office
08.2010 - 06.2024
Key Carrier Front End Supervisor
TJ Maxx, TJX Companies
05.2008 - 05.2013
AS - Computer Networking & Desktop Support
Texas State Technical College
High School - undefined
White Oak High School
BS - Management
Kilgore College