Eric Bittenbender
Kiln,MS
Summary
My aspiration is to acquire a position where all my abilities, talents, expertise, and knowledge will be beneficial in supporting the corporate vision and achieving strategic initiatives.
Overview
17
17
years of professional experience
Work History
Logistics Coordinator
Forward Air
Memphis, TN
03.2018 - Current
- Created reports on freight costs, delivery timelines, invoices and other related information.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
- Analyzed data to identify cost savings opportunities in the logistics process.
- Responded quickly to customer inquiries about order status or changes in schedules.
- Monitored compliance with safety regulations and quality standards during transport operations.
- Participated in logistics planning and forecasting activities to meet future demand effectively.
- Directed team activities by establishing task priorities and providing guidance.
Dispatcher
IMC Companies
Memphis, TN
07.2015 - 02.2018
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
Corporate Night Dispatcher
IMC Companies
Memphis, TN
09.2013 - 07.2015
- Generated reports on weekly performance metrics such as on-time delivery rate, number of loads dispatched.
- Maintained detailed records of all dispatch activities, including load information, pick-up times, and delivery locations.
- Troubleshot problems that arose during transit, such as navigation issues or mechanical failures.
Operations Manager
IMC Companies
Indianapolis, IN
11.2012 - 09.2013
- Monitored and improved efficiency of processes, team performance, and customer service.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Performed cost analysis for various projects to determine budget requirements.
Dispatch Supervisor
IMC Companies
Dallas, TX
11.2008 - 11.2012
- Analyzed data to identify trends in call patterns or service issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Generated weekly reports on dispatcher productivity and performance metrics for senior management review.
Management Trainee
IMC Companies
Memphis, TN
01.2008 - 11.2008
- Performed administrative tasks such as data entry, filing, and document preparation.
- Shadowed managers to gain understanding of organizational expectations and management techniques.
Education
Bachelor of Science - Business Administration And Management
Christian Brothers University
Memphis, TN12-2007
Skills
- Problem-Solving
- Supply Chain Operations
- Transportation Management
- Analytical Thinking
- Punctual and Dependable
- Decision-Making
- Miicrosoft expertise
- P&L Management
- Team Leadership
References
References available upon request.
Timeline
Logistics Coordinator
Forward Air
03.2018 - Current
Dispatcher
IMC Companies
07.2015 - 02.2018
Corporate Night Dispatcher
IMC Companies
09.2013 - 07.2015
Operations Manager
IMC Companies
11.2012 - 09.2013
Dispatch Supervisor
IMC Companies
11.2008 - 11.2012
Management Trainee
IMC Companies
01.2008 - 11.2008
Bachelor of Science - Business Administration And Management
Christian Brothers University
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