Eric Bleicher
Anchorage,AK
Summary
I'm a lifelong Alaskan who holds seven years of experience in various dispatching capacities, alongside five years of supervisory roles within the transportation industry. I have been of service to the public as a transit/paratransit driver & a public transportation supervisor, while also working in transportation/logistics management roles within the tourism sector. My hope is to be of service to the public within the Anchorage area, translating my wealth of skills & experience into the public transportation system within our area.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Transportation Manager
HAP Alaska-Yukon
04.2024 - Current
- Co-supervision of approximately 65 CDL driver guides to include coaching, ELD oversight, disciplinary actions, and recruiting/retention
- Manager on duty responsibilities to include incident investigation/reporting, collision documentation, oversight of ensuring DOT regulations are met, and overseeing a fast paced dispatch center
- Oversight & fulfillment of daily dispatch operations, bi-weekly payroll for all drivers, accounts receivable charter operations, and adherence to fixed route SOPs.
- Management of high volume logistics applications to include ground transportation, rail transportation, airport operations, and hotel operations.
Transportation Supervisor
Fairbanks North Star Borough
08.2023 - 03.2024
- Ad hoc roster modifications to fulfill daily operations
- Leave tracking to include FMLA + Workmans Comp + personal leave
- Development of training plans for CDL candidates
- Training of new hires in transit/paratransit services
- Direct supervision of 30 transit drivers, paratransit drivers, servicers, and customer service representatives
- Working knowledge of CBA via Laborers
- Handling of customer complaints, resolutions & disciplinary actions in accordance with progressive discipline policies
- Knowledge of FTA drug testing procedures
- Incident reporting/mitigation, accident investigation/reporting
- Working knowledge of fixed & paratransit service routes
- Training to assure FTA/FMCSA/ADA compliance
Transit/VanTran Extraboard
Fairbanks North Star Borough
05.2023 - 08.2023
- Prompt & safe operations of various length/GVW transit vehicles
- Collection of passenger fares & ridership metrics
- Enforcement of mandates & policy to ensure rider safety
- Mitigation & resolution of passenger conflicts
- Adherence to FTA regulations & inspection documentation
- Incident mitigation, incident reporting
- Providing of services in accordance with ADA via paratransit duties
Driver Guide
HAP Alaska-Yukon
06.2022 - 10.2022
- Prompt & safe execution of driving assignments via sprinters, cutaways, motorcoaches, transit vehicles, and paratransit vehicles
- Daily logging of vehicle inspections via EVIR/DVIR
- Incident logging, mitigation, and incident reporting
- Adherence to DOT/FMCSA regulations surrounding inspections & hours of service, with fulfillment of required daily logs
- Development of tour narration/guiding with local knowledge base
- Adherence to local best management practices to improve guest experience
- Adherence to SOPs for paratransit operations/ADA compliance
- Regular communication with maintenance to correct minor defects & red tag vehicles in inspection for critical defects
Shoreside Logistics Manager
HAP Alaska-Yukon
12.2018 - 12.2020
- Management of motorcoach dispatch operations/logistics for up to 75 driver guides fulfilling up to 325 duties total on a daily basis
- Interviewing & hiring of direct reports in operations, co-management up to 110 seasonal employees total
- Housing coordinator for up to 44 employees utilizing seasonal housing options
- Implementation & creation of training modules to ensure smooth daily operations within a fast paced dispatch center
- Creation & implementation of standard operating procedures surrounding dispatching, scheduling, metrics tracking, and performance reviews of direct reports
- Development of shore excursion scheduling & inventory/revenue stream allocations for Carnival, Holland America, Princess, Disney, Seabourn, Silverseas, Norwegian, Cunard, and Ponant Cruise Lines
- Investigation & reporting of guest incidents/injuries, employee incidents/injuries; investigation/documentation of collisions & minor incidents involving driver guides in the field
- Training of following of fleet via GPS tracking to monitor corporate policies & ensure adherence to local/state/federal laws; training proper tracking of HOS & inspections via DVIR/EVIR to ensure fulfillment of DOT/FMCSA regulations
- Auditing & approval of payroll, authorization of overtime for direct reports; adherence to allocations within annual budgets
- Regular coordination with maintenance team to ensure scheduled vehicle services are executed
- Handling of confidential information surrounding personnel, collision determinations, major incidents, and legal cases involving guests/employees
Operations Supervisor
HAP Alaska-Yukon
05.2018 - 10.2018
- Scheduling of motorcoach dispatch operations one day per week for up to 65 driver guides, fulfilling up to 225 driver duties/assignments
- Dispatching of motorcoaches during peak loading/unloading times on public & private dock infrastructure
- Incident reporting & investigation at discretion of management; documenting of all guest/employee incidents
- Communication with shore excursion agents for Carnival, Disney, Holland, Princess, Seabourn, Silverseas, Norwegian Cruise Lines to accommodate inventory & special guest needs
- Complex problem solving/troubleshooting in high pressure dispatching situations to ensure all routes are covered
- Following of fleet via GPS tracking to monitor corporate policies & ensure adherence to local/state/federal laws
- Tracking of HOS & inspections to ensure fulfillment of DOT/FMCSA regulations
- Regular coordination with maintenance team during scheduling process to ensure red tagged vehicles/vehicles being serviced weren't incidentally scheduled
Education
Bachelor of Arts - Music Education
University of Alaska Anchorage
Anchorage, AKBachelor of Arts - Music Performance
University of Alaska Anchorage
Anchorage, AKSkills
- Transportation Logistics Management
- Route/Personnel Optimization
- Safety Regulation Implementation
- Staff Performance Maximization
- Incident Investigation/Response
Certification
- TWIC Credentials (4/2024)
- IS100, IS200 (8/2021)
- IS700, IS800 (9/2021)
Timeline
Assistant Transportation Manager
HAP Alaska-Yukon
04.2024 - Current
Transportation Supervisor
Fairbanks North Star Borough
08.2023 - 03.2024
Transit/VanTran Extraboard
Fairbanks North Star Borough
05.2023 - 08.2023
Driver Guide
HAP Alaska-Yukon
06.2022 - 10.2022
Shoreside Logistics Manager
HAP Alaska-Yukon
12.2018 - 12.2020
Operations Supervisor
HAP Alaska-Yukon
05.2018 - 10.2018
Bachelor of Arts - Music Performance
University of Alaska Anchorage
- TWIC Credentials (4/2024)
- IS100, IS200 (8/2021)
- IS700, IS800 (9/2021)
Bachelor of Arts - Music Education
University of Alaska Anchorage
Similar Profiles
RAMANJOT SINGHRAMANJOT SINGH
Truck Driver at HAP EnterprisesTruck Driver at HAP Enterprises
EDMOND MUJINEDMOND MUJIN
Senior Operation Executive at Hap Seng Building Material S/BSenior Operation Executive at Hap Seng Building Material S/B
Kayla CyphersKayla Cyphers
Administrative Assistant/HR Assistant at HAP CapitalAdministrative Assistant/HR Assistant at HAP Capital