Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Timeline
Generic

Alejandro Gonzalez

Kissimmee

Summary

Dynamic transportation management professional with extensive experience at the U.S. Army Reserve, excelling in DOT compliance and logistics oversight. Proven track record in training teams and enhancing operational efficiency. Bilingual communicator skilled in HAZMAT handling and customer service excellence, committed to delivering results in high-pressure environments.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Manager - Transportation Management Coordinator

U.S. Army Reserve, 1st Mission Support Command
Fort Buchanan
08.2018 - Current
  • Coordinated transportation of over 1,400 military cargo units, including ammunition, ensuring strict compliance with DOT, DOD, and HAZMAT regulations.
  • Supervised documentation and logistics for ground, rail, and sea cargo movements; managed manifests and shipping compliance for secure freight.
  • Monitored and reported on high-security and time-sensitive shipments to command leadership.
  • Trained junior personnel in cargo handling and safety protocols to improve mission efficiency.
  • Certified in Technical Transportation of Hazardous Materials by the Defense Ammunition Center.

Transportation Operations - Trainer & Operator

The Walt Disney Company
Lake Buena Vista
01.2005 - Current
  • Safely transported 600+ guests daily, ensuring compliance with federal and state DOT regulations, including ADA accessibility and operational safety standards.
  • Served as an operations trainer, mentoring new cast members on SOPs, safety rules, and customer interaction.
  • Reported vehicle issues and supported preventative maintenance processes.
  • Consistently upheld safety-first culture while delivering exceptional guest service and enhancing operational standards.

Customer Service Representative

Convergys Corporation
Lake Mary
09.2010 - 02.2011
  • Provided customer support across varied issues, maintaining a high level of professionalism and problem resolution in line with corporate service standards.

Client Documentation Officer

Lexmark of PR, Merchandise and Audit Services
Guaynabo
02.2010 - 08.2010
  • Scheduled warranty services and ensured accurate documentation of installation and service records for high-value corporate clients.
  • Maintained detailed logs supporting service audits and compliance tracking.

Taxpayer Customer Service Representative

Internal Revenue Service
Guaynabo
09.2008 - 07.2009
  • Assisted taxpayers with federal tax filings and inquiries while maintaining strict confidentiality and adherence to federal data protection laws.
  • Navigated complex regulations to resolve taxpayer issues and ensure compliance with IRS protocols.

Education

Bachelor of Business Administration (BBA) - Human Resources Management

Interamerican University of Puerto Rico
San Juan, PR
06.2008

Skills

  • DOT compliance and safety regulations
  • FMCSA and HAZMAT handling
  • Transportation logistics management
  • Cargo documentation and shipment tracking
  • Military logistics and command reporting
  • SOP training and development
  • Customer service excellence
  • OSHA and ADA compliance awareness
  • Team leadership and coaching
  • Bilingual communication (English/Spanish)

Certification

Technical Transportation of Hazardous Materials (CERT), Defense Ammunition Center, McAlester, OK, 08/01/19

Languages

  • English
  • Spanish

Accomplishments

  • Army Commendation Medal
  • Army Achievement Medal

Timeline

Manager - Transportation Management Coordinator

U.S. Army Reserve, 1st Mission Support Command
08.2018 - Current

Customer Service Representative

Convergys Corporation
09.2010 - 02.2011

Client Documentation Officer

Lexmark of PR, Merchandise and Audit Services
02.2010 - 08.2010

Taxpayer Customer Service Representative

Internal Revenue Service
09.2008 - 07.2009

Transportation Operations - Trainer & Operator

The Walt Disney Company
01.2005 - Current

Bachelor of Business Administration (BBA) - Human Resources Management

Interamerican University of Puerto Rico

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