Eric Borrego
McAllen,TX
Summary
Mission-driven U.S. Navy Veteran (HM2) and Licensed Professional Counselor Associate, Certified Rehabilitation Counselor, with over ten years of healthcare and clinical experience in high-pressure environments. Recognized with Joint Service Achievement and Meritorious Unit awards for exemplary performance in multi-branch medical care during OIF/OEF and international humanitarian missions. Specializes in trauma-informed care, group facilitation, complex case management, and evidence-based interventions for adolescents and adults facing suicidal ideation, PTSD, major depressive disorder, substance abuse, and chronic pain. Experienced in Worker's Compensation and intensive outpatient settings supporting clients with challenging psychological and physical health conditions.
Professional counselor with experience in providing effective therapeutic support. Skilled in crisis intervention, cognitive-behavioral therapy, and client assessment. Strong focus on team collaboration and achieving results. Reliable, adaptable, and client-centered with genuine passion for mental health and well-being.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Medical Coder
Advanced Kids Care
Mission, TX
07.2014 - Current
- Managed medical documentation and coding accuracy using ICD-10 and CPT standards. Conducted audits and provided staff consultation to ensure compliance and optimize reimbursement. Collaborated with physicians to improve clinical documentation and workflow efficiency.
Group Facilitator
Charlie Health
Remote
12.2025 - 03.2026
- Led virtual IOP group therapy sessions, providing a safe environment for adolescents and adults to discuss challenges related to suicidal ideation, PTSD, major depressive disorder, and substance abuse.
- Facilitated peer-led resilience and recovery support by applying evidence-based modalities, including CBT and DBT-informed techniques, to ensure a safe environment for individuals with dual diagnoses.
- Implemented participant feedback mechanisms to enhance session content and overall engagement.
- Maintained confidentiality and compliance with HIPAA regulations during all group interactions.
- Facilitated crisis intervention strategies during sessions to support participants in distressing situations.
- Developed open rapport with patients, encouraging sharing of questions and concerns.
- Created a supportive environment by fostering trust, empathy, and mutual respect among participants.
- Prepared and led support groups for patients.
- Established clear expectations for behavior by setting ground rules and modeling appropriate conduct at all times during sessions.
- Educated in various types of techniques and skills to better understand people from diverse walks of life and cultures.
- Oversaw support groups for 12 clients suffering from Major Depressive Disorder and other Mental Health conditions.
Counseling Intern
Functional Pain Center
McAllen, TX
06.2024 - 01.2025
- Managed a specialized caseload within the Worker's Compensation Program, adhering to strict state and insurance regulations to promote functional independence.
- Conducted comprehensive biopsychosocial assessments and transferable skills analyses to support vocational reintegration and successful client outcomes.
- Utilized CBT and person-centered therapy to address the psychological impact of chronic pain and workplace injuries.
- Collaborated with healthcare team members to develop individualized treatment plans that address patient needs and progress.
- Documented patient interactions meticulously, ensuring all notes are compliant with HIPAA regulations and reflect accurate clinical information.
- Educated clients on coping strategies for managing chronic pain symptoms and improving mental health resilience through tailored resources.
- Monitored patient progress through follow-ups, adjusting therapeutic approaches based on client feedback.
- Performed 60 hours of supervised group and individual counseling sessions.
Unit Clerk
Rio Grande Regional Hospital
McAllen, TX
11.2011 - 07.2014
- With strong organizational skills and a calm, supportive presence, I helped maintain efficient unit operations and contributed to a smooth, patient-centered care environment between 2 medical-surgical units.
- Prepared admissions charts and scanned records.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
- Facilitated timely transfer of patients within the facility by coordinating bed assignments and communicating with appropriate departments.
- Enhanced patient satisfaction by efficiently managing medical records and maintaining strict confidentiality standards.
- Improved patient experience by promptly addressing any concerns or questions related to their stay at the facility.
Education
Master of Science - Clinical Rehabilitation Counseling
University of Texas Rio Grande Valley
Edinburg, TX05-2025
Bachelor of Science - Psychology
University of Texas Rio Grande Valley
Edinburg01-2021
Skills
- Medical terminology
- HIPAA compliance
- Insurance verification
- Data entry
- Self-esteem building
- Life transitions
- Anxiety management
- Psychotherapy techniques
- Career guidance
- Behavior modification
- Mental health assessment
- Suicide prevention
- Anger management
- Building rapport
- Client counseling
- Treatment Planning
Websites
Accomplishments
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved recognition through effectively helping with Humanitary Relief.
Certification
- LPC-Associate: 10/2025 – 10/2030
- Certified Rehabilitation Counselor: 03/2025 – 03/2030
Languages
Spanish
Professional Working
English
Native or Bilingual
Interests
- Mindfulness Practices
- Regularly practice mindfulness and meditation for overall wellness
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Enjoy participating in running events for overall physical and mental well-being
- Running
- Hiking
- Gardening
- Volunteering
Timeline
Group Facilitator
Charlie Health
12.2025 - 03.2026
Counseling Intern
Functional Pain Center
06.2024 - 01.2025
Lead Medical Coder
Advanced Kids Care
07.2014 - Current
Unit Clerk
Rio Grande Regional Hospital
11.2011 - 07.2014
Master of Science - Clinical Rehabilitation Counseling
University of Texas Rio Grande Valley
Bachelor of Science - Psychology
University of Texas Rio Grande Valley
Military Service & Clinical Foundation
- Hospital Corpsman Second Class (HM2) | United States Navy
- Sept 2003 – Sept 2011
- Provided joint-force medical care and psychiatric first aid to Army, Navy, Air Force, and Marine Corps personnel during combat operations in OIF/OEF.
- Served as a key medical responder during international Tsunami Relief operations, managing triage and emergency stabilization in resource-limited environments.
- Honors: Joint Service Achievement Medal, Joint Meritorious Unit Award, and Navy & Marine Corps Achievement Medal.