Myrna Santiago
Kissimmee,FL
Summary
Seasoned and meticulous Lead Medical Coder with over 5 years of expertise in healthcare coding and revenue cycle management. Demonstrated success in leading coding teams, ensuring accuracy, regulatory compliance, and optimal reimbursement outcomes. Proficient in EHR systems, CPT, ICD-10, HCPCS, and audit methodologies. Recognized for effectively training and mentoring staff, minimizing claim denials, and streamlining operational workflows to enhance efficiency and financial performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Medical Coder
Harris Internal Medicine
11.2020 - Current
- Supervise and train a team of 7 coders across family practice internal medicine.
- Perform coding audits to ensure 95%+ accuracy and compliance with federal and payer-specific guidelines.
- Provide ongoing training, feedback, and performance evaluations to coding staff.
- Collaborate with physicians, billing, and compliance departments to resolve documentation issues.
- Review and update coding policies, staying current with regulatory changes and payer updates.
Head Housekeeping Supervisor
Hilton Garden Inn Hotel
06.2013 - 10.2020
- Collaborated in the development and oversight of the housekeeping department budget, optimizing resource allocation while maintaining high service standards.
- Enhanced guest satisfaction by conducting routine inspections, identifying issues proactively, and ensuring timely resolution of service concerns.
- Increased staff retention through structured training programs, ongoing coaching, and performance-based evaluations that fostered employee engagement and growth.
Education
Bachelor of Science - Allied Health Management Medical Coding Track
NUC - Florida Technical College
Associate of Science - Medical Billing And Coding Specialist
NUC- Florida Technical College
09.2020
Skills
- Medical Coding (CPT, ICD-10-CM, HCPCS Level II)
- Coding Audits & Quality Assurance
- Team Leadership & Staff Development
- Electronic Health Records (EHR) Systems
- Regulatory Compliance – CMS, HIPAA, and payer guidelines
- Charge Review & Revenue Cycle Optimization
- DRG/APC Assignment & Validation
- Provider Communication & Clinical Documentation Improvement (CDI)
Certification
- AAPC - Certified Professional Coder (CPC)
- NCCT - Certified Billing and Coding Specialist
Timeline
Lead Medical Coder
Harris Internal Medicine
11.2020 - Current
Head Housekeeping Supervisor
Hilton Garden Inn Hotel
06.2013 - 10.2020
Associate of Science - Medical Billing And Coding Specialist
NUC- Florida Technical College
Bachelor of Science - Allied Health Management Medical Coding Track
NUC - Florida Technical College
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