Eric Braker
Penn Valley,PA
Overview
3
3
years of professional experience
Work History
USLI Direct Bill Instant Access Service Representative
United States Liability Insurance Company Inc
Wayne, PA
05.2023 - Current
- Handle 40-80 incoming telephone calls daily, ensuring prompt and professional service
- Conduct thorough research through emails and chats to resolve inquiries within agreed service timelines
- Document all interactions comprehensively in the call log system
- Assist callers with non-billing related issues according to company guidelines
- Collaborate with team members to ensure efficient resolution of customer inquiries
- Utilize strong organizational and communication skills to provide excellent customer service
- Demonstrate a strong commitment to attention to detail in all interactions
- Work independently in a fast-paced team environment to meet service standards.
USLI Student Program
United States Liability Insurance Company Inc
Wayne, PA
09.2022 - 06.2024
- Utilized business reports to collect and analyze data, then organized it into spreadsheets for further review and analysis
- Conducted policy research to gather and document important information for use in underwriting and claims processing
- Assisted with the preparation and review of insurance policies and contracts, ensuring that all necessary information was included and accurate
- Collaborated with team members to identify areas of improvement in data management processes and suggest solutions for increased efficiency.
Data Entry Internship
Independent Insurance Advisors
Ardmore, PA
12.2021 - 06.2024
- Managed 10 daily phone calls and weekly meetings with clients to discuss insurance matters
- Examined and confirmed personal details, property value, and principal sum on insurance policies and applications
- Collaborated with multiple departments to ensure the best possible outcome for all inquiries
- Pursued opportunities for growth and development through continuing education and workshops
- Communicated ideas for procedural or workflow improvement.
Education
Sports Marketing & Media Full -
Sail University
03.2023
AINS101
Timeline
USLI Direct Bill Instant Access Service Representative
United States Liability Insurance Company Inc
05.2023 - Current
USLI Student Program
United States Liability Insurance Company Inc
09.2022 - 06.2024
Data Entry Internship
Independent Insurance Advisors
12.2021 - 06.2024
Sports Marketing & Media Full -
Sail University
AINS101