Eric Brown
Memphis,TN
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
8
8
years of professional experience
Work History
Store Manager
Hibbett Sports
Memphis TN
03.2023 - 04.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Footwear Specialist
Nike Company Store
Memphis, TN
10.2019 - 08.2022
- Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
- Contributed valuable input during planning sessions aimed at revamping retail space layout that resulted in improved foot traffic flow.
Forklift Operator
Aerotek
Memphis, TN
05.2016 - 02.2018
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Education
High School Diploma -
Richland High School
Richland, MSNo Degree - Political Science
LeMoyne-Owen College
Memphis, TNSkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
Accomplishments
- Managed a store that exceeded company expectations in every category during the quarter.
- Exceeded monthly store sales goal months in a row.
Timeline
Store Manager
Hibbett Sports
03.2023 - 04.2024
Footwear Specialist
Nike Company Store
10.2019 - 08.2022
Forklift Operator
Aerotek
05.2016 - 02.2018
High School Diploma -
Richland High School
No Degree - Political Science
LeMoyne-Owen College