Eric Bunkowske
Lead Technician at Firestone Complete Auto Care
Dickson,TN
Summary
Dynamic Lead Technician with extensive experience at Firestone Complete Auto, excelling in diagnostic testing and mechanical troubleshooting. Proven track record in enhancing workflow efficiency and mentoring junior technicians. Strong attention to detail and commitment to safety compliance, fostering a collaborative environment that drives team success and customer satisfaction.
Overview
11
11
years of professional experience
9
9
Certification
Work History
Lead Technician
Firestone Complete Auto
06.2024 - Current
- Supervised daily operations and performance of automotive technicians.
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Guided junior technicians in mastering repair techniques and adhering to safety standards.
- Implemented process improvements to enhance workflow efficiency in service area.
- Ensured compliance with safety regulations and company policies during repairs.
- Assisted in inventory management, ensuring availability of necessary parts and supplies.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
- Improved equipment efficiency by conducting regular maintenance and implementing upgrades.
A Level Technician
Firestone Complete Auto Care
04.2022 - 06.2024
- Performed tire rotations, alignments, and installations to ensure vehicle safety and performance.
- Conducted routine maintenance checks, diagnosing issues to provide efficient service solutions.
- Assisted in educating customers on tire care and maintenance best practices for enhanced vehicle longevity.
- Maintained cleanliness and organization of work area, ensuring compliance with safety regulations.
- Collaborated with team members to streamline workflow processes, improving overall service efficiency.
- Developed strong knowledge of industry trends, emerging technologies, and best practices through continuous learning opportunities.
- Promoted a positive work environment through effective communication skills and active participation in team-building initiatives.
- Supported colleagues in expanding their technical skills through mentorship programs and hands-on training sessions.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Read and followed technical documentation to complete accurate repairs.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
B Level Technician
Firestone Complete Auto Care
12.2019 - 04.2022
- Performed routine vehicle inspections to identify maintenance needs and ensure safety compliance.
- Utilized diagnostic equipment to troubleshoot and resolve mechanical issues effectively.
- Assisted in tire installation and rotation, enhancing vehicle performance and customer satisfaction.
- Maintained organized workspaces, adhering to safety protocols and improving operational efficiency.
C Level Technician
Firestone Complete Auto Care
05.2016 - 12.2019
- Conducted routine vehicle inspections to ensure safety and compliance with industry standards.
- Assisted in diagnosing mechanical issues using specialized diagnostic tools and equipment.
- Performed tire installations, rotations, and balancing for diverse vehicle types efficiently.
- Maintained a clean and organized workspace adhering to safety protocols and best practices.
- Educated customers on vehicle maintenance practices to enhance service experience and satisfaction.
- Assisted in training new technicians on operational procedures and equipment usage effectively.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
General Service Technician
Firestone Complete Auto Care
04.2015 - 05.2016
- Performed tire rotations and replacements, ensuring vehicle safety and performance standards.
- Conducted routine maintenance checks on various vehicle systems, identifying potential issues early.
- Assisted technicians in performing complex repairs, enhancing overall service delivery.
- Assisted in inventory management, ordering parts as needed and maintaining an organized stockroom for easy access during repairs.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Education
Certificate of Technical Studies - Automotive Technology
Tennessee College of Applied Technology Nashville
Nashville, TN04.2016
High School Diploma - General
Northrop High Scool
Fort Wayne, IN01.2009
Skills
Testing and repair
Accomplishments
Elected Vehicle Service Teamate council member for the Nashville area, June 2024- present. Part of an esteemed group of lead techs across the country dedicated to the transmission of knowledge and information pertaining to the constantly evolving industry conditions and technologies.
Key team member in testing and improving Digital Inspection process and equipment before nationwide rollout.
Technician of the Month in February 2021
Certification
A1 ASE- Engine Repair
A2 ASE- Manual Transmissions
A3 ASE- Automatic Transmissions
A4 ASE- Brakes
A5 ASE- Steering and Suspension
A6 ASE- Electrical
A7 ASE- Heating and Air Conditioning
A8 ASE- Engine Performance
L1 ASE- Advanced Engine Performance
Timeline
Lead Technician
Firestone Complete Auto
06.2024 - Current
A Level Technician
Firestone Complete Auto Care
04.2022 - 06.2024
B Level Technician
Firestone Complete Auto Care
12.2019 - 04.2022
C Level Technician
Firestone Complete Auto Care
05.2016 - 12.2019
General Service Technician
Firestone Complete Auto Care
04.2015 - 05.2016
Certificate of Technical Studies - Automotive Technology
Tennessee College of Applied Technology Nashville
High School Diploma - General
Northrop High Scool