Summary
Overview
Work History
Education
Skills
Timeline
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ERIC CADWELL

Phoenix,AZ

Summary

To work in a challenging position within an outgoing and versatile environment, utilizing my strong problem solving and human relation skills, while allowing opportunity for professional and personal growth. 5+ years of successful experience in customer service, sales and support with strengths in courtesy and follow up. Proficient in data entry/CRM software, excellent communication and analytical skills. Extremely hard working and conscientious individual.

Overview

4
4
years of professional experience

Work History

Customer Development Representative

UniFirst
Phoenix, AZ
03.2024 - Current
  • Maintained accurate records of all interactions with customers using CRM software tools.
  • Responded promptly to all inquiries regarding company's products and services.
  • Researched customer inquiries, identified solutions and provided resolutions.
  • Identified opportunities to upsell products and services based on customer needs.
  • Analyzed sales data to understand trends in customer buying habits.
  • Managed relationships with key accounts by providing personalized service tailored to their specific needs.
  • Created presentations highlighting the features and benefits of company's products and services.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.

Outside Sales Representative

UniFirst
Phoenix, AZ
08.2022 - 03.2024
  • Research potential clients, identified decision makers and develop relationships with them.
  • Gather data on competitors' products, prices, and sales techniques.
  • Generate leads through cold calling, networking events, referrals.
  • Negotiate contracts with customers to close deals in a timely manner.
  • Create customized presentations for prospective clients based on their needs.
  • Manage accounts by providing solutions that best fit the customer's needs.
  • Follow up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
  • Analyze sales performance metrics such as conversion rates, average order size.
  • Prepare detailed reports on sales activities including forecasts and budgets.
  • Develop promotional materials such as brochures or flyers for marketing purposes.
  • Respond promptly to customer inquiries via phone or email.

Sewer Specialist /Sales Representative

TransWest
Seattle, WA
10.2020 - 05.2022
  • Prepare project bids, including parts, labor and equipment needed for each project.
  • Create and submit daily reports on progress of all plumbing projects.
  • Supervise staff and evaluate work performance.
  • Coordinate schedules with various construction departments in plumbing works for new and existing buildings.
  • Sell various products by explaining unique features and educating customers on proper application.
  • Maintain knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Offer product and service consultations and employ upselling techniques.
  • Build trusting relationships with customers by making personal connections.
  • Help average of 5 customers per day by responding to inquiries and locating products.
  • Negotiate and close deals with minimal oversight.
  • Record and resolve daily transactions to promote revenue generation and customer satisfaction.

Education

Certification in Full-Stack Web Development -

Highline Community College
Seattle, WA

Communications And Business Marketing -

Highline Community College
Kent, WA

Communications And Business Marketing -

Washington State University
Pullman, WA

Skills

  • Customer Relationship Management Software
  • Prospecting and Cultivating
  • Prospecting Techniques
  • Client Needs Assessment
  • Relationship Cultivation
  • Territory Growth
  • Territory Management
  • Flexible Schedule
  • Cold-Calling
  • Self-Sufficient
  • Documentation and Reporting
  • Entrepreneurial Mindset
  • Analytical Thinking
  • Closing Sales
  • Upselling Strategies
  • Pipeline Management
  • Strong presentation skills

Timeline

Customer Development Representative

UniFirst
03.2024 - Current

Outside Sales Representative

UniFirst
08.2022 - 03.2024

Sewer Specialist /Sales Representative

TransWest
10.2020 - 05.2022

Certification in Full-Stack Web Development -

Highline Community College

Communications And Business Marketing -

Highline Community College

Communications And Business Marketing -

Washington State University

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ERIC CADWELL