Rachel Torres
Venice
Summary
Dynamic and motivated young professional with a solid foundation in customer service across retail and managerial settings. I bring a deep understanding of patient/customer care dynamics along with the ability to maintain professionalism and effective communication in high-stress environments. Skilled in managing diverse customer/patient interactions and resolving issues with a client-focused approach. Ready to offer a coachable mindset and managerial office experience with the upmost confidence.
Overview
10
10
years of professional experience
Work History
Customer Development Representative
Power Home Remodeling
Riverview, FL
12.2025 - Current
- Developed strong relationships with clients to identify and address their home remodeling needs.
- Conducted comprehensive market research to inform strategy and enhance customer outreach efforts.
- Collaborated with cross-functional teams to streamline communication and improve project delivery processes.
- Implemented customer feedback mechanisms to drive service improvements and increase satisfaction rates.
- Analyzed customer data to identify trends and optimize marketing strategies effectively.
- Implemented data-driven approaches to analyze customer feedback, leading to continuous service improvements.
Assistant Store Manager
Spencer’s Gifts
Naples, FL
03.2024 - Current
- Support the store manager by leading a team of employees, helping reduce staff changes.
- Boost store revenue by encouraging team members to creatively promote products.
- Consistently maintain customer satisfaction by focusing on quick, empathetic resolutions.
Healthcare Tutor
Freelance
Lehigh Acres, FL
01.2018 - Current
- Mentor high school and college students in health-focused programs, including anatomy, physiology, and medical terminology.
- Tailor lesson plans to align with students’ career goals in nursing, healthcare, and health sciences.
- Utilize real-world scenarios to make healthcare concepts relatable and applicable, fostering student engagement and understanding.
- Provide additional resources and strategies for exam preparation, boosting academic performance in healthcare pathways.
Nanny
Private Family
Lehigh Acres, FL
01.2016 - Current
- Build lasting relationships with families by delivering reliable and nurturing childcare for children of various ages.
- Plan and lead creative and educational activities that promote cognitive development and positive behavior.
- Assist with household tasks such as meal preparation, tidying, and scheduling, ensuring a smooth daily routine.
- Adapt care strategies to meet children’s unique needs, supporting their social, emotional, and academic growth.
Server/hostess
Cracker Barrel
Venice
09.2021 - 09.2025
- Attending to guests with a positive attentive attitude. Working in a fast pace environment. Running food and drinks. Bussing tables. Togo orders. Etc.
- Full-time
Materials Manager
Mikes Plumbing of Swfl
Naples, FL
01.2024 - 04.2025
- Oversaw inventory management processes to ensure timely procurement of materials.
- Streamlined supply chain operations, improving material flow and reducing delays.
- Managed vendor relationships to negotiate favorable terms and enhance service delivery.
- Implemented cost-saving initiatives, optimizing purchasing strategies for materials acquisition.
- Assisted team members by providing clear instructions and support. Created schedules to organize tasks effectively. Reviewed performance to identify areas for improvement.
- Handled Accounting for the company
Guest Services Associate
TopGolf
Fort Myers, FL
03.2023 - 02.2024
- Interact with customers, ensuring a memorable visit so that they become regular customers.
- Accurately process POS transactions, ensuring all cash and credit operations are flawless.
- Improved reservation and scoring process, making it faster and more efficient for customers.
Education
No Degree - Nursing
State College of Florida
Bradenton, FLSkills
- Adapted strategies to efficiently handle dynamic and fast-paced work settings
- Facilitated effective office operations through proficient administrative skills and support
- Oversaw cash management processes and optimized point-of-sale system functionality Trained staff on effective cash handling techniques and system operations Enhanced customer satisfaction through efficient transaction processing
- Facilitated effective communication and engagement with clients to support business objectives
- Implemented communication protocols to ensure clarity and understanding among stakeholders
- Enhanced customer satisfaction through effective communication and problem-solving skills
- Led diverse teams in executing strategic initiatives to enhance project outcomes Cultivated a culture of collaboration and accountability among team members Drove team performance by aligning objectives with organizational goals
- Oversaw the integration of Microsoft Office tools to enhance team productivity and collaboration Championed the development of streamlined processes for document management and reporting Fostered an environment of efficiency through effective use of software applications
- Applied analytical skills to troubleshoot issues and enhance workflow efficiency
- Oversaw retail operations to enhance customer experience and drive sales growth Coordinated staff training programs to improve service quality Developed strategies to optimize inventory management and reduce costs
Timeline
Customer Development Representative
Power Home Remodeling
12.2025 - Current
Assistant Store Manager
Spencer’s Gifts
03.2024 - Current
Materials Manager
Mikes Plumbing of Swfl
01.2024 - 04.2025
Guest Services Associate
TopGolf
03.2023 - 02.2024
Server/hostess
Cracker Barrel
09.2021 - 09.2025
Healthcare Tutor
Freelance
01.2018 - Current
Nanny
Private Family
01.2016 - Current
No Degree - Nursing
State College of Florida