Eric Campbell
Georgetown,TX
Summary
I am a results-driven professional that provides customers with tailored solutions to meet their needs. I successfully establish relationships with customers and deliver quality service. I am an agile individual with excellent communication and customer service skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Loyalty Specialist
Integrity
09.2025 - 04.2026
- Used active listening to serve customers, better explain their policies, and educate them on the benefits of their policy.
- Analyzed customer feedback to identify policies that better fit their life situation.
- Provided excellent customer service and provided answers to client questions within set standards.
- Interpreted contracts and communicated terms and conditions.
Licensed Health Insurance Agent
Harte Hanks
06.2018 - 03.2025
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Reported policy changes and company conditions affecting customer satisfaction.
- Finalized sales and collected necessary deposits.
Social Media Tech Support
Harte Hanks
09.2015 - 06.2018
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Learned and adapted quickly to new technology and software applications.
- Cultivated interpersonal skills by building positive relationships with others.
- Resolved problems, improved operations and provided exceptional service.
Education
BBA - Business Management
Radford University
Radford, VASkills
- Policy analysis
- HIPAA Compliance
- Insurance terminology
- Healthcare regulations
- Needs assessments
Certification
- Accident, Health, Life and HMO License - Texas
- Active Licenses in over 20 states
- 2026 AHIP Completed
Timeline
Customer Loyalty Specialist
Integrity
09.2025 - 04.2026
Licensed Health Insurance Agent
Harte Hanks
06.2018 - 03.2025
Social Media Tech Support
Harte Hanks
09.2015 - 06.2018
BBA - Business Management
Radford University