Eric Carr
Cincinnati,Ohio
Summary
I am a skilled UX developer who began my career as a help desk support agent. I am skilled a trouble shooting computers and network issues, repairing computers, and creating Wireframes, mockups and prototypes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Help desk Technician
Web Help
Mason, Ohio
10.2021 - 10.2023
- Troubleshooting software applications such as Outlook, Microsoft teams users using and migrating to M365
- Creating calls for dispatch field technicians and routing calls in the call directory for remote branch locations for computer repair and replacement
- Supported calls for troubleshooting company I Phone and Android users and renewing customer accounts in Active directory.
Help desk Technician
Insight Global
Mason, Ohio
06.2020 - 10.2021
- Troubleshooting software applications such as Outlook, Microsoft teams users using and migrating to M365
- Creating calls for dispatch field technicians and routing calls in the call directory for remote branch locations for computer repair and replacement
- Supported calls for troubleshooting company I Phone and Android users and renewing customer accounts in Active directory.
Help desk Technician
Randstad
Cincinnati, Ohio
06.2017 - 06.2020
- Imaging computers for users needing a new computer using Microsoft sccm
- Using Vmware to remote into user’s computers to fix issues
- Ordering new hardware for new hires such as laptops, keyboards, company/desk phones.
Education
Bachelor Of Business Administration - Business
Ohio State University
Columbus, OH05.2018
Skills
- Figma
- Google UX design Certification
- Adobe XD
- Adobe photo shop
- Adobe Illustrator
- Research study
- Journey maps
- Information architecture
- Wire frames
- Prototypes
- Mock ups
- HTML
- CSS
- JavaScript
- Flutter
- IOS development
- Android development
- PC repair
Portfoliolink
https://www.behance.net/ericcarr10?fbclid=IwAR0HuSJujZtBr460hjC1jTYy16_bPhGGfuIo0GVZwFBhUUoSu-H_ZmHLinw
Certification
Google career Certification for UX design, Certification for HTML.
Languages
English
Professional Working
French
Professional Working
Spanish
Professional Working
Hindi
Elementary
Timeline
Help desk Technician
Web Help
10.2021 - 10.2023
Help desk Technician
Insight Global
06.2020 - 10.2021
Help desk Technician
Randstad
06.2017 - 06.2020
Bachelor Of Business Administration - Business
Ohio State University