Summary
Overview
Work History
Education
Skills
Timeline
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Eric Carranza

San Antonio

Summary

Detail-oriented technician with strong communication skills, focused on enhancing patient rehabilitation and customer satisfaction. Proven ability to educate clients and foster relationships, ensuring a positive experience in therapeutic environments. Proactive professional skilled in problem-solving and relationship-building. Experienced in supporting patient rehabilitation and implementing customer feedback mechanisms to enhance satisfaction and outcomes. Ready to leverage expertise for impactful contributions in a healthcare setting.

Overview

2
2
years of professional experience

Work History

Technician

Physical Therapy Specialist
San Antonio
06.2025 - Current
  • Assisted physical therapists with patient mobility and rehabilitation exercises.
  • Educated patients on proper use of therapeutic equipment and techniques.
  • Maintained a clean, safe and organized therapy environment.
  • Demonstrated proper body mechanics techniques to help prevent injury while performing exercises.
  • Communicated effectively with therapists about patient needs throughout the course of their care.
  • Instructed patients on how to use assistive devices such as walkers or crutches safely.

Account Specialist

JPMorgan Chase
San Antonio
02.2024 - 06.2025
  • Assisted customers with inquiries and provided product information.
  • Established customer rapport to quickly mitigate problems while complying with established support processes and procedures.
  • Processed payments for customers, including credit card transactions, checks, wire transfers, and ACH payments.
  • Developed and maintained strong relationships with key clients to ensure customer satisfaction.
  • Implemented customer feedback mechanisms, leading to an improvement in client satisfaction scores.

Team Leader

Smoothie King
San Antonio
02.2023 - 02.2024
  • Trained new team members on operational procedures and safety protocols.
  • Evaluated team performance and provided constructive feedback regularly.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Maintained positive working relationship with fellow staff and management.

Education

Associate of Science - Physical Therapy

Northwest Vista College
San Antonio, TX
05-2024

Skills

  • Patient education
  • Team collaboration
  • Problem solving
  • Effective communication
  • Problem-solving
  • Multitasking and organization
  • Customer interaction
  • Heavy lifting
  • Team Training

Timeline

Technician

Physical Therapy Specialist
06.2025 - Current

Account Specialist

JPMorgan Chase
02.2024 - 06.2025

Team Leader

Smoothie King
02.2023 - 02.2024

Associate of Science - Physical Therapy

Northwest Vista College

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