Eric Celedonia
Coraopolis,PA
Summary
IT Operations & Support Manager with extensive experience across diverse technical domains. Proven track record of delivering exceptional results in troubleshooting hardware, software, networking, and infrastructure issues. Strong leadership skills enhance team performance and operational efficiency.
Overview
7
7
years of professional experience
Work History
IT Support Manager
R&R Express
Pittsburgh, PA
03.2025 - Current
- Elevated to Leadership role, overseeing team of 5 Helpdesk Support technicians.
- Facilitated communication between internal departments to ensure efficient problem resolution.
- Implemented techniques to reduce wait times for customers calling the contact center.
- Handled escalated calls from customers requiring additional assistance or specialized knowledge.
- Led weekly team meetings to communicate business updates and review team performance.
Systems Administrator
R&R Express
Pittsburgh, PA
11.2023 - 03.2025
- Monitored network security to protect sensitive data from threats.
- Provided technical support for staff on hardware and software issues.
- Collaborated with teams to implement IT policies and procedures effectively.
- Trained new employees on system usage and best practices for efficiency.
Network Administrator
SAFSECUR
Carnegie, PA
06.2018 - 10.2023
- Operated as an outsourced IT Department across many industries that resulted in troubleshooting issues of ever nature.
- Installed and supported hardware and software for desktops, servers and printers.
- Managed employee access, security roles and permissions.
- Performed routine troubleshooting and network monitoring.
- Supervised configuration of local area network, wide area network and corporate Internet system.
- Worked closely with end users to solve problems related to hardware and software.
- Provided troubleshooting and testing to support network.
- Monitored system upgrades, patches and new configurations.
- Cooperated with network team to configure, implement and administer LAN and WAN components.
- Uploaded, configured and managed antivirus detection software and email applications.
- Maintained documentation on configurations and maintenance using component labeling and technical diagrams.
- Created accounts and configured hardware to support onboarding process for new hires.
- Oversaw VPNs to deliver secure virtual network access to remote users.
Education
Associate - Network Administration
Pittsburgh Technical College
Oakdale, PA06.2018
Some College (No Degree) - Software Engineering
Robert Morris University
Coraopolis, PAHigh School Diploma -
Montour High School
Mckees Rocks, PA06.2015
Skills
- Exchange & Office 365 Admin
- Azure AD, Intune, & Entra
- Virtual Machines
- Active Directory and other Windows
- Server Tools
- Ubiquiti
- SonicWall & Cisco Meraki Firewall
- IT Leadership & Management
- Windows Server 2008 to Present
- Windows 7 to Present
- Data Backups
- Customer Service
- Hardware Expertise
- Vendor Relationship Management
- Workstation Maintenance
- Transportation Managment System (TMS)
Timeline
IT Support Manager
R&R Express
03.2025 - Current
Systems Administrator
R&R Express
11.2023 - 03.2025
Network Administrator
SAFSECUR
06.2018 - 10.2023
Associate - Network Administration
Pittsburgh Technical College
Some College (No Degree) - Software Engineering
Robert Morris University
High School Diploma -
Montour High School
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