Summary
Overview
Work History
Skills
Certification
Languages
Timeline
Generic

Aaron Arias

Mesquite,TX

Summary

Adaptable and driven IT professional with a strong foundation in technical support, infrastructure management, and team leadership. Promoted four times in under two years at Tornado Bus Company, currently serving as IT Support Manager. Proven ability to streamline operations, modernize IT systems, and deliver solutions that align with business goals. Background in both corporate IT and small business ownership, combining technical skills with entrepreneurial thinking. Seeking IT Manager roles to continue leading digital transformation and team development.

Overview

10
10
years of professional experience
1
1
Certification

Work History

IT Support Manager

Tornado Bus Company
Dallas, TX
02.2023 - Current
  • Promoted through four roles: IT Associate I → II → IT Support Specialist → IT Support Manager
  • Lead daily operations of the IT department across U.S. and Latin American branches
  • Architected internal network infrastructure and led VPN service migration
  • Collaborated with developers to align backend systems with hardware capabilities
  • Implemented GPOs, streamlined AD user and share management, and reduced software bloat
  • Developed termination/onboarding policies and built internal automation for user provisioning
  • Conducted cost analysis and eliminated non-contracted software to cut unnecessary expenses
  • Oversaw multi-platform support: MDM (U.S./Mexico), Meraki, 3CX, NinjaOne, Okta, and more

Owner & General Manager

El Palote Panadería
Dallas, TX
01.2015 - Current
  • Founded and operated Dallas’s first all-vegan Mexican restaurant
  • Managed day-to-day operations, marketing, vendor relations, and staff development
  • Designed scalable workflows with an eye toward franchising and business expansion
  • Built a loyal customer base and handled all compliance, payroll, and bookkeeping systems

Field Organizer

Landslide Political
09.2022 - 12.2022
  • Mobilized community outreach strategies and event coordination in the Dallas area
  • Utilized CRM tools for data tracking and volunteer scheduling
  • Supported rapid turnaround goals under tight timelines

Skills

  • IT infrastructure management
  • Technical support
  • Network infrastructure
  • Active Directory management
  • HR collaboration
  • Training and mentoring
  • Stakeholder management
  • Policy development
  • Windows Server administration
  • Active Directory services
  • Group Policy Objects (GPOs)
  • Network setup and monitoring
  • Scripting and automation
  • Office 365 solutions
  • Exchange server support
  • QuickBooks server management
  • Vendor and budget oversight
  • Asset lifecycle management
  • Policy development and implementation
  • Mobile device management (MDM)
  • Cybersecurity awareness training
  • Bilingual communication: English / Spanish

Certification

  • CompTIA A+, Certified
  • CompTIA Server+, In Progress

Languages

Spanish
Native/ Bilingual

Timeline

IT Support Manager

Tornado Bus Company
02.2023 - Current

Field Organizer

Landslide Political
09.2022 - 12.2022

Owner & General Manager

El Palote Panadería
01.2015 - Current

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Aaron Arias