Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Eric Cervantes

Bellflower,CA

Summary

Skilled IT support specialist with broad base of experience in technical support and operations. Work well with school staff, kids and able to resolve and report logs efficiently. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of Windows, Apple OS, IOS and ITD computer systems. Specializing in troubleshooting desktops, laptops, Ipads etc. and software products. Over 10 years in IT support and troubleshooting. Enthusiastic IT support specialist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of technology-related matters and training in A+ certified issues. Motivated to learn, grow and excel in the IT support industry.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Web Support Analyst

Www.BoomBapLabs.com
07.2016 - Current
  • Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns.
  • Increased www.Boombaplabs.com sales and brand exposure by developing new packaging, collateral, and sales materials and optimizing target audience reach.
  • Oversaw preparation of marketing copy, images, videos, emails and other collateral.
  • Mentored employees on best practices and protocols to maximize productivity.
  • Developed insights on marketing campaigns to assess performance against goals.
  • Aligned activities with company objectives by coordinating marketing, sales and IT processes.
  • Increased profit margins by 50% in 2020 through maximizing new product introductions.
  • Continually maintained and improved company's reputation and positive image in markets served.

School Safety Officer

LAUSD
City of Los Angeles, CA
05.2007 - Current
  • Conducted regular campus security patrols and handled all incidents promptly to maintain overall safety for staff, students and visitors.
  • Participated in ongoing training and professional development programs to maintain updated knowledge of security procedures and technologies.
  • Obtained CPR, First Aid and Safety certifications in preparation for on-campus emergencies.
  • Utilized radio, telephone and Safety communications equipment to contact other on-campus personnel and external authorities.
  • Monitored security, fire and silent alarms via centralized electronic interface.
  • Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.

Election Inspector

Orange County Register
Orange County, CA
2005 - 04.2007
  • Performed wide-ranging administrative, and service-related functions including Election Poll Trainings and election voting presentations.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Coordinated board and committee meetings, including schedules, information preparation and distribution.
  • Defined clear targets and objectives and communicated to other team members.
  • Recognized Polling Place areas needing improvement and implemented Training program, enhancing productivity 100%.

Field Installer

System Source Installation
Santa Fe Springs, CA
06.2000 - 01.2004
  • Managed maintenance activities, including supervising staff of 20 and inspecting equipment.
  • Laid out materials and system components to prepare for installation.
  • Installed complete systems at new business construction sites.
  • Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
  • Inspected installations to check for functionality and maintain customer satisfaction.

Education

Bachelor of Science - Computer And Information Systems Security

California State University - Los Angeles
Los Angeles, CA
09.2009

Associate of Arts - Liberal Arts And General Studies

East Los Angeles College
Monterey Park, CA
06.2003

Skills

  • Desktop Technical Support
  • Mobile Device Deployment
  • Hardware and software installation
  • Operating system testing
  • Desktop and laptop installations
  • Network component installations
  • Troubleshooting and Diagnostics
  • Virus and malware prevention
  • Technical Analysis
  • Web Security
  • Email account set up

Accomplishments

  • Collaborated with team of 15 in the development of the AMPS(Anger Management Program for students). A program to educate kids in regard to anger management and the control of this emotion. Used Power Point for the Presentations inside school auditoriums. Resolved computer related issues through testing and installing peripheral devices, Including a "Robotics" kid friendly vehicle programmed to suit each individual child's need, offering special education in a much simpler, accessible format.

Certification

  • CompTIA A+ Training - 2011
  • AMPS (Anger Management Program) Certified - 2018-present

Timeline

Web Support Analyst

Www.BoomBapLabs.com
07.2016 - Current

School Safety Officer

LAUSD
05.2007 - Current

Field Installer

System Source Installation
06.2000 - 01.2004

Election Inspector

Orange County Register
2005 - 04.2007

Bachelor of Science - Computer And Information Systems Security

California State University - Los Angeles

Associate of Arts - Liberal Arts And General Studies

East Los Angeles College

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Eric Cervantes