Eric Chen
San Francisco,USA
Summary
Dedicated Pretrial Release Specialist with extensive experience in risk assessments, case management, and collaboration with judicial and law enforcement agencies. Passionate about contributing to pretrial services and supporting justice-involved individuals through informed recommendations and effective case management. Eager to leverage my skills and experience to enhance public safety and support the judicial process.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Own Recognizance (O.R) Supervisor
San Francisco Pretrial Diversion Program
03.2022 - Current
- Conducted comprehensive risk assessments using validated tools to evaluate flight risk and potential threats to public safety for pretrial defendants.
- Managed diverse caseloads, collecting necessary information and making informed release recommendations tailored to individual circumstances.
- Collaborated closely with judges, attorneys, and law enforcement agencies to coordinate release decisions and ensure compliance with court procedures and orders.
- Utilized case management software to maintain accurate records, generate reports, and track the progress and outcomes of pretrial defendants.
- Participated in ongoing professional development to stay updated with best practices, legal updates, and emerging trends in pretrial services.
- Counseled clients on programmatic and pretrial release conditions, including program referrals and court appearances.
- Observed behavioral indicators and assessed criminal and behavioral health records to assist the Court in identifying clients who may pose risks.
- Demonstrated a strong understanding of California penal codes and RAP summaries to accurately interpret legal documents and criminal histories.
- Prepared comprehensive documentation for judicial review to establish probable cause for defendants.
- Utilized NCIC to obtain comprehensive criminal histories of defendants for court proceedings.
Accounting Administration Clerk
Chinese Community Health Plan
08.2016 - 03.2017
- Maintained accurate financial records, including accounts payable and receivable.
- Ensured data accuracy and integrity in financial reporting.
- Operated and maintained mail and stamp machines, performed routine maintenance tasks, and calculated accurate postage.
- Handled incoming phone calls and answered questions from callers.
Customer Service Specialist
Walgreens
03.2013 - 11.2015
- Assisted customers with inquiries, product information, and purchases.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Resolved customer complaints to ensure satisfaction and maintained a neat store environment.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
Education
Bachelor of Science - Computer Science
San Francisco State University
01.2020
Skills
- Ability to Multitask
- Collaboration
- Computer Skills
- Case Management
- Ability to Work Under Pressure
- Operations
- Fast Learner
- Accounting
- Time Management
- Pretrial Services
- Microsoft Office
- Customer Service
- Ability to Work in a Team
- Problem Solving
- Communication
- Critical Thinking
- Justice Systems
- Incident Response
- Deployment strategies
Accomplishments
SF Pretrial - Rookie of the Year 2022 - Recognized for exceptional performance, rapid skill development, and growth mindset. Highly motivated and results-oriented professional, who quickly adapts to new environments, learns from challenges, and consistently exceeds expectations. Demonstrated a strong work ethic and contributed effectively within teams.
LANGUAGES
English Native speaker
Cantonese Very good command
LINKS
linkedin
Certification
CLETS (California Law Enforcement Telecommunications System) Certified – Authorized to access, handle, and protect sensitive law enforcement data in compliance with state regulations.
CompTIA Security+
Timeline
Own Recognizance (O.R) Supervisor
San Francisco Pretrial Diversion Program
03.2022 - Current
Accounting Administration Clerk
Chinese Community Health Plan
08.2016 - 03.2017
Customer Service Specialist
Walgreens
03.2013 - 11.2015
Bachelor of Science - Computer Science
San Francisco State University
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