ERIC CHURCH
Colfax,NC
Summary
Experienced Business Analyst specializing in business and systems requirements, user acceptance testing, and end-to-end user training. Proficient in leveraging past experiences to drive informed decision-making and enhance process efficiency. Adept at identifying opportunities for improvement and implementing effective strategies to optimize business operations. Committed to delivering high-quality results and exceeding client expectations.
Overview
18
18
years of professional experience
Work History
Business Analyst /Technical Project Leader
Coastal Credit Union
11.2021 - Current
- Project department lead for selection and implementation of key electronic lending software systems within the organization
- Advised upper management on design, training, and marketing related to project
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Explained technical financial information to applicants and trainees in easy-to-understand language
- Established and maintained clear communication and delegation between all project team members
- Recognized bottlenecks and obstacles then developed strategies for process improvement throughout the course of the projects to prevent delays
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Ensured all actions and tasks were executed in compliance with state and federal regulations and laws
Mortgage Loan Officer / Banking Officer
BB&T / Truist Bank
03.2016 - 11.2021
- Department Project Lead for process improvement, training, and systems development
- Reviewed contracts for accuracy and structure for the benefit of the client and the bank
- Served as pilot member of Private Wealth team, cultivation relationships with wealth advisors and their clients
- Originate and structure mortgages based on individual client needs, portfolios, and varied sources of income via tax return analysis
- Circle of excellence award winner 2016-2020
General Manager / Project Manager
Bambilas Inc.
09.2006 - 03.2016
- Managed a team of 30 direct reports
- Created and managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Developed and maintained relationships with customers and suppliers through account development
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems
- Developed effective business plans to align strategic decisions with long-term objectives
- Managed projects including the expansion and remodeling of facility
Education
Green Belt Lean Six Sigma -
Purdue University
West Lafayette, IN12.2022
Bachelor of Arts - Marketing
University of North Carolina At Greensboro
Greensboro, NC12.2000
Skills
- Green Belt Lean Six Sigma
- Project Management
- Contract Negotiation
- Business Process Improvement
- Vendor Management
- Data Analysis
- Requirements Gathering
- Sales Force
Timeline
Business Analyst /Technical Project Leader
Coastal Credit Union
11.2021 - Current
Mortgage Loan Officer / Banking Officer
BB&T / Truist Bank
03.2016 - 11.2021
General Manager / Project Manager
Bambilas Inc.
09.2006 - 03.2016
Bachelor of Arts - Marketing
University of North Carolina At Greensboro
Green Belt Lean Six Sigma -
Purdue University
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