Eric Cienfuegos
Gaithersburg,Maryland
Summary
Energetic and detail-oriented professional equipped to handle increased workloads covering regular and special events. Works smoothly at all levels to meet technical and operational goals. Reliable in completing accurate work and careful to check/verify documentation to prevent errors and minimize rework.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Micro Center
Rockville, MD
11.2024 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Project Assistant
Telligent Masonry
Rockville, MD
04.2024 - 10.2024
- Assisted the Project Management Dept. in preparing project plans, schedules, and budgets.
- Organized and maintained project documents and records.
- Tracked labor hours and wages associated with various projects and prepared budget summaries when needed.
- Contacted vendors as well as field personnel to mitigate any issues that would arise during or before construction.
Student Payroll Assistant
Towson University
Towson, Maryland
10.2021 - 05.2023
- Processed new student employee paperwork, ensuring compliance with University policies and federal regulations.
- Managed and indexed documents, including I9s, W4s, Direct Deposit forms, New Hire forms, and Confidentiality Agreements.
- Conducted thorough updates in the University system, maintaining accurate records of addresses, emails, and phone numbers.
Event Photographer
Harley Davidson Motor
Gaithersburg, Maryland
06.2021 - 08.2021
- Primary photographer for Harley Davidson's local events during the summer, capturing the highlights and memorable moments.
- Utilized creative and technical expertise to set up lights, backdrops, and props, enhancing the visual appeal.
- Independently managed the entire photography process, from capturing to editing and color correction, ensuring the delivery of high-quality images that met the brand's standards.
Education
Bachelor of Science - Electronic Media And Film
Towson University
Towson, MD05.2023
High School Diploma -
Gaithersburg High School
Gaithersburg, MD05-2019
Skills
- File & Documentation Management
- Operations Support
- Spreadsheet development
- Database Search and Data Entry Skills
- Telephone Etiquette
- Interpersonal Communication
- Emergency Situation Response
- Language proficiency
Languages
English
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
Customer Service Representative
Micro Center
11.2024 - Current
Project Assistant
Telligent Masonry
04.2024 - 10.2024
Student Payroll Assistant
Towson University
10.2021 - 05.2023
Event Photographer
Harley Davidson Motor
06.2021 - 08.2021
Bachelor of Science - Electronic Media And Film
Towson University
High School Diploma -
Gaithersburg High School
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