Marisol Garcia
Tulare,CA
Summary
Confident Student passionate about learning new skills. Ambitious and driven individual ready and willing to work hard and learn from professionals. Brings outstanding computer and communication skills. Enthusiastic Student with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to bring above average user skills in information technology and social media. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Evolent Health
Arlington, VA
11.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Payroll Assistant
Boost Mobile Advance Communication
Reseda, California
06.2018 - 11.2024
- Processed payroll for up to 30 employees weekly using specialized software.
- Assisted with the review and reconciliation of payroll data, including timesheets, deductions, and other related information.
- Generated employee paychecks and direct deposit payments in a timely manner.
- Maintained accurate records of employee time cards and attendance records.
- Calculated overtime wages and vacation accruals as required by state laws.
- Reviewed employee tax forms to ensure compliance with federal regulations.
- Performed calculations to ensure accuracy of all salary payments.
Records Clerk
Tulare County Sheriff's Department
Visalia, CA
03.2023 - 11.2023
- Maintained accurate and up-to-date records of all documents and files.
- Prepared, sorted and indexed documents for data entry into the computer system.
- Scanned and uploaded documents into the database in accordance with established procedures.
- Performed quality control checks to ensure accuracy of information entered into database.
- Monitored compliance with applicable laws and regulations related to recordkeeping.
- Processed incoming mail by sorting, logging, scanning and filing appropriately.
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Utilized specialized software applications related to the job role.
- Maintained confidentiality of sensitive information entered into the system.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Organized files according to established procedures for easy retrieval later on.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Created spreadsheets to track data entries.
- Updated existing records with new or revised information as needed.
Customer Service Representative
Affordable Connectivity Program
Fontana, CA
02.2022 - 03.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
District Safety Officer
Fontana Unified School District
Fontana, CA
12.2019 - 03.2022
- Conducted daily security patrols of assigned areas.
- Enforced safety regulations and monitored access control points.
- Investigated suspicious activity and reported findings to management.
- Responded to alarms, emergencies, and disturbances.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Observed surveillance cameras for any suspicious activity or intruders.
- Identified potential security risks and recommended corrective actions.
Community Service Officer
Fontana Police Department
Fontana, CA
11.2021 - 02.2022
- Patrolled assigned areas in a vehicle to ensure public safety and security.
- Assisted with traffic control during special events, such as parades or sporting events.
- Responded to calls for service from the public regarding suspicious activity or disturbances.
- Provided information to citizens on local laws and regulations, as well as community resources available.
- Issued citations for violations of local ordinances and state laws.
- Conducted investigations into criminal activities by collecting evidence, interviewing witnesses, and preparing detailed reports.
- Participated in neighborhood watch programs and crime prevention initiatives.
- Enforced parking regulations by issuing citations and towing vehicles when necessary.
Police Explorer/ Recruiting Assistant
Fontana Police Department
Fontana, California
09.2014 - 09.2021
- Attended weekly meetings to discuss safety and security procedures.
- Organized community outreach events focused on public safety education.
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Developed job descriptions and postings to attract qualified applicants.
- Provided support to police officers by accompanying them on ride-alongs.
- Maintained a professional demeanor while interacting with members of the public.
- Performed administrative tasks, such as data entry, filing documents, and preparing paperwork for court hearings.
- Created presentations about current trends in crime prevention strategies for display at community events.
- Maintained accurate records detailing all activities performed while serving as a Police Explorer.
- Coordinated background checks on all new hires.
- Conducted initial phone interviews with applicants to determine qualifications.
- Attended job fairs, networking events, and other industry related functions.
- Set up phone and in-person interviews by managing calendar appointments for hiring managers and other key personnel.
- Scheduled interviews with qualified candidates at designated time slots with staff.
Proctor
Baldy View ROP
Ontario, California
08.2018 - 06.2020
- Greeted and checked-in test takers upon arrival at the proctoring site.
- Assisted test takers with instructions for taking exams.
- Monitored test takers to ensure exam integrity.
- Ensured that all applicable rules were followed during testing sessions.
- Administered paper and pencil tests in a secure environment.
- Managed time limits and other restrictions on exams.
- Verified identification documents from each test taker prior to admittance into the testing area.
- Reported any suspicious behavior or cheating incidents to the appropriate personnel.
- Answered questions about testing policies and procedures from test takers.
- Performed administrative tasks such as filing paperwork, answering phones.
- Collected, organized, and secured all exam materials before, during, and after testing sessions.
Sales Associate
LA Police Gear
Ontario, CA
01.2019 - 12.2019
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
Cashier
Seasonal Adventures
Fontana, CA
12.2018 - 12.2018
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
Education
Bachelor of Arts - Business Administration
California State University, San Bernardino
San Bernardino, CA12.2024
Skills
- Consultative Sales
- Paperwork Processing
- Inbound and Outbound Calling
- Scheduling
- Data Entry
- Call Management
- Data Collection
- Information Security
- Appointment Scheduling
- Account Updating
- Product Knowledge
- Spreadsheets
- Active Listening
- Retail Sales Customer Service
- Customer Service
- Clerical Support
- Account Management
- Microsoft Office Expertise
- Coordination
- Problem-Solving Abilities
- Grammar
- Call Center Operations
- Customer Service Excellence
- Proofreading
- Document processing
- Verifying data accuracy
- File Management
- Word Processing
- Test organization
- Test Administration
- Documentation skills
- Student Monitoring
- Setting Learning Objectives
- File And Database Management
- Recordkeeping Requirements
- Records Management
- Time Sheet Review
- Timesheet Verification
- Preparing payroll
- Payroll knowledge
Affiliations
Fontana Police Explorer Program – Fontana Police Department
September 2014 - September 2021
· Miss Fontana Pageants
· Fontana Days Parade
· Fontana Days Run
· Fontana Days Fair
· Christmas Parade
· Relay for Life
· DUI checkpoints
· Love Fontana
· Fourth of July Honor Guard presentation Fontana High School
· K9 assist
· SWAT training
· FTO training role player
· District Safety Officer scenario training role player
· Active shooter training video Fontana Unified School Police
· Explorer Basic Academy
· Explorer Leadership Academy
· Coffee with cops
· Community BBQ
· Easter egg hunt
· AYSO soccer tournaments
· Fontana Car shows
· Ronald McDonald 5k Walk
· Cystic Fibrosis 5k walk/run
· Police and Fire awards
· Fontana Police Department Open House
· Golf Tournament
· Ride Along
· 9/11 community fair
· Football game recruitments
· St. Mary’s Church fair
· Trunk or Treat
· ABC undercover operations
· Baldy view Ontario ROP
· JR FLIP
· FLIP
· Special Olympics
· Let’s move on the trail
· National night out
· Riverside Police Department golf tournament
· Chandler tactical competition
· Las Vegas Patrol Competition
· Riverside Police Department Explorer competition
· Pasadena explorer competition
LASD explorer competition
Accomplishments
- Bilingual certified
- Fontana Police Explorer of the year 2017 and 2018
- Peace Officer's Association Scholarship Award
- Fontana Police Most Volunteered Hours in a Year 800+
- Fontana Police Explorer Basic Academy
- Fontana Police Explorer Leadership Academy
Certification
- First Aid, CPR, AED - American Heart Association
- Stop the Bleed Tourniquet Placement
- Emergency Medical Technician
- PC 832 Arrest, Search, Seizure
- Introduction to Incident Command System ICS 100
- Introduction to the National Incident Management System ICS 700
- Typing Certification
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Evolent Health
11.2023 - Current
Records Clerk
Tulare County Sheriff's Department
03.2023 - 11.2023
Customer Service Representative
Affordable Connectivity Program
02.2022 - 03.2023
Community Service Officer
Fontana Police Department
11.2021 - 02.2022
District Safety Officer
Fontana Unified School District
12.2019 - 03.2022
Sales Associate
LA Police Gear
01.2019 - 12.2019
Cashier
Seasonal Adventures
12.2018 - 12.2018
Proctor
Baldy View ROP
08.2018 - 06.2020
Payroll Assistant
Boost Mobile Advance Communication
06.2018 - 11.2024
Police Explorer/ Recruiting Assistant
Fontana Police Department
09.2014 - 09.2021
Bachelor of Arts - Business Administration
California State University, San Bernardino